Manager of Operations

Company Overview

Build a Dream is dedicated to transforming how young women approach career exploration by providing support, resources, and mentorship in skilled trades, STEM, emergency response, and entrepreneurship. Our mission is to foster diversity and inclusion while building a gender-balanced workforce that challenges global perspectives on women's contributions to society.

Role Overview

The Manager of Operations is responsible for the effective management of Finance, Human Resources, and Administrative Operations, ensuring the organization runs efficiently, compliantly, and sustainably. This role provides day-to-day operational leadership while supporting the CEO/Executive Director with execution, systems, and internal governance.

The Manager of Operations translates strategy into operational reality—building strong internal processes, managing risk and compliance, and enabling teams to focus on mission delivery. This role is both hands-on and strategic, with accountability for internal infrastructure, people operations, and financial stewardship.

Key Responsibilities

Operational Leadership

• Provide leadership and oversight for day-to-day operations, ensuring effective systems, workflows, and internal controls
• Establish and maintain operational systems, processes, and controls that support efficiency and scalability
• Act as a key operational partner to the CEO/Executive Director
• Support organizational planning, execution, and internal alignment

Finance & Financial Oversight

• Lead budgeting, forecasting, cash flow management, and financial reporting
• Oversee payroll, benefits administration, and financial controls
• Coordinate with external accountants, auditors, and funders as required
• Ensure accurate, timely reporting aligned with funder, Board, and regulatory requirements
• Support grant and program financial tracking in collaboration with program leads

Human Resources & People Operations

• Oversee HR policies, procedures, and compliance with employment legislation
• Lead HR administration, including onboarding, offboarding, payroll coordination, benefits, and HR systems (e.g., HRIS)
• Support performance management, employee relations, and workplace culture
• Partner with leadership on organizational structure, role clarity, and workforce planning

Administration & Internal Systems

• Oversee administrative operations, office management, contracts, and vendor relationships
• Ensure effective use of internal tools, systems, and technology
• Maintain internal documentation, policies, and operational playbooks
• Improve workflows and reduce operational friction across teams

Compliance, Risk & Governance Support

• Ensure compliance with employment standards, privacy, health & safety, and other regulatory requirements
• Maintain organizational policies and support risk management practices
• Support Board and committee operations, including reporting, documentation, and follow-up
• Coordinate insurance, legal, and compliance-related matters

Team Leadership & Cross-Functional Support

• Lead and develop operations, finance, HR, and administrative staff (direct or indirect)
• Set clear priorities, performance expectations, and accountability
• Collaborate closely with program, marketing and events, and partnerships teams to enable effective delivery

Qualifications & Experience

• 7–10 years of progressive experience in operations, finance, HR, or administration
• Proven experience overseeing finance and HR functions
• Strong understanding of employment legislation and organizational compliance
• Experience in not-for-profit, education, workforce development, or community-based organizations preferred
• Demonstrated ability to manage systems, processes, and people
• Strong analytical, organizational, and problem-solving skills

Core Competencies

• Operational leadership and execution
• Financial stewardship and accountability
• HR and people operations expertise
• Strong systems and process orientation
• Risk management and compliance
• Clear communication and cross-functional collaboration

Join us at Build a Dream to make a meaningful impact on the future workforce. If you're ready to lead with purpose and help shape opportunities for young women across Canada, we want to hear from you—apply now to become part of our inspiring journey.

Job Type: Full-time

Pay: $85,000.00-$110,000.00 per year

Work Location: Hybrid remote in Windsor, ON