Client Success Manager

3 days ago

Montreal Quebec Remote, Canada Leadership Connect Full time
Who are we? At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.
Leadership Connect Canada (LCC), a subsidiary of Leadership Connect Inc., is our Canadian entity operating in the Quebec province. This opportunity requires an applicant to live and work within the Quebec province.
About the Role Leadership Connect is actively seeking a Client Success Manager to expand our Client Success team, focused on adding value to our clients' experience. The Client Success team is critical to our clients solving their business challenges, providing the best insights and practices to maximize the functionality of Leadership Connect products. Client Success Managers regularly meet and engage with our clients, help to expand usage across accounts, and identify opportunities to better serve clients. This role is based remotely in the Quebec Province, reporting to the Client Success Team Leads.  Core Functions of the Role:
  • Driving user engagement through meetings with key account users both virtually and in person
  • Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
  • Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
  • Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind
  • Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker
  • Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers
About You:
  • 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience
  • Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills
  • Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
  • Strong organizational and time management skills
  • Proficient with a CRM, preferably Salesforce
  • You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes
What Is It Like to Work Here? We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold monthly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.
Are you ready to join our dynamic team and build meaningful relationships that make a difference? Apply today
Benefits/Rewards: Awesome Extended Health Care Plan Dental Care Life & Disability insurance Health spending accounts Unlimited PTO 12 Paid Holidays $3,000 Employee Referral Program Employer contribution to VRSP Rewards and recognition programs   If you're excited about this role but don't meet 100% of the requirements, we still want to hear from you   Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application
Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

  • Client Success Manager

    1 week ago

    Remote, Canada Thrive Full time

    Thrive is a NextGen global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive's team of seasoned experts develop strategies that standardize, scale,...

  • Client Success Manager

    1 week ago

    Remote, Canada Commonwealth Retirement Advisors Full time

    Location: CanadaThis role is open to candidates based anywhere in Canada. While we are considering applicants from across the country, we have a strong preference for candidates based in the Prairies or British Columbia, given the regional focus of this role.Regardless of location, candidates must be willing to work Mountain Time (MST) business hours.About...

  • Client Success Manager

    2 weeks ago

    Remote, Canada Uplift Full time

    Uplift’s mission is to help people get more out of life, one thoughtful purchase at a time. Our enterprise Buy Now, Pay Later solution is used by the world’s most loved brands including Southwest Airlines, Carnival Cruise Line, Universal Studios, and more. With flexible pay over time installments, we empower consumers to buy what matters most while...

  • Client Success Manager

    5 days ago

    Montreal, Quebec, Canada Leadership Connect Full time

    Who are we?At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and...

  • Client Success Manager

    1 week ago

    Remote, Canada Pancham Consulting Full time

    Looking for a lucrative career where you can work your relationship-building and problem-solving skills while supporting small businesses? Join our team at GoPancham and make a difference in the world of fitness! **NOTE: This is NOT a fitness position - this is a digital marketing client success manager position** As a Client Success Manager, you'll have...

  • Director, Client Success

    1 week ago

    Remote - Canada HighlightTA Full time

    HighlightTA is the on-demand talent team for Q4At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables...

  • Client Success Associate

    2 days ago

    Remote, Canada Maple Full time

    **ABOUT MAPLE** Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and...

  • Client Success Specialist

    1 week ago

    Remote, Canada Alexa Translations Full time

    Alexa Translations is a leading translations service provider that helps the world’s largest and most prestigious legal, financial and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business...

  • Client Success Manager

    18 hours ago

    Montreal (administrative region), Canada Leadership Connect Full time

    Who are we? Leadership Connect is a premier information service focused on developing relationships that impact decisions in government, business, and media. We leverage deep research expertise and cutting-edge technology to help clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping...

  • Customer Success Manager

    2 days ago

    Remote, Canada Think Research Full time

    **The Company** Think Research is an industry leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the best care. We create cutting-edge, evidence-based healthcare technology solutions that support the clinical decision-making process, standardize care, and improve...