Customer Service and Event Host

2 weeks ago

Bowmanville, Ontario, Canada Volt Raceway Full time
About us:

Volt Raceway is the premier destination for entertainment and excitement in Ontario, featuring the largest indoor go-kart track in the region. Beyond thrilling races, Volt Raceway offers a comprehensive experience with Eddie's Restaurant & Bar, an exhilarating axe-throwing area, a lively pool hall, and a state-of-the-art arcade.

Job Overview:
Are you ready to join a team where every day brings new excitement? At Volt Raceway, we offer more than just go-kart racing—we've got Axe Throwing, GellyBall, and a whole lot more We're searching for a fun and outgoing Customer Service & Event Host to help create unforgettable experiences for our guests. If you love variety, working with people (especially kids), and staying at the heart of the action, this job is for you

About the Role:
As a Customer Service & Event Host, you'll be cross trained across multiple roles, from running the front desk and handling transactions to hosting birthday parties and managing our attractions like Axe Throwing, GellyBall, and go-kart racing. If you're Smart Serve licensed, you could even assist with serving refreshments at events. We're looking for someone versatile, outgoing, and ready to jump into the action at any moment.
  • Front Desk Hero:
    • Welcome guests, process payments, and handle check-ins with a smile.
    • Answer guest questions and ensure they're all set for their day of fun.
  • Attraction Guide:
    • Be hands-on with guests at our attractions, including Axe Throwing, GellyBall, and go-kart racing, making sure everyone is having fun while staying safe.
    • Provide clear instructions and keep the energy up during games and activities.
  • Event & Party Assistant:
    • Help plan and run birthday parties, corporate events, and special occasions.
    • Lead activities and games for guests, ensuring the event is a hit.
  • Serving & Snacks (If Smart Serve Licensed):
    • Serve refreshments to guests and help keep the snack area running smoothly.
    • Provide a positive guest experience while helping them refuel during their day of fun.
  • Customer Service Pro:
    • Resolve guest concerns and ensure everyone leaves with a smile.
    • Keep common areas clean and organized, helping with any general tasks as needed.
  • Cross-training Opportunities:
    • Learn how to work in multiple areas of Volt Raceway Whether it's handling the front desk, assisting with events, or managing different attractions, you'll be trained to do it all.
    • Flexibility to be assigned to various roles depending on the day's needs, so no two shifts are the same

Requirements
  • Outgoing Personality: You're a people person who enjoys interacting with guests, especially children.
  • Team Player & Reliable: You work well with others and are always willing to lend a hand. Regular attendance and punctuality are crucial for maintaining the goals, objectives, and standards of Volt Entertainment Center.
  • Adaptable & Versatile: You love variety and are happy to jump into different roles throughout the day.
  • Organized & Quick Learner: You're good at managing multiple tasks and can quickly pick up new skills.
  • Bonus: Smart Serve Certification or willingness to obtain it.

Benefits
  • Fun & Dynamic Environment: Volt Raceway is all about excitement You'll be part of a team that loves creating fun and memorable experiences.
  • Variety in Every Shift: With cross-training, you'll get to try out different roles, keeping your job fresh and exciting.
  • Flexible Hours: This part-time role allows you to work around your schedule.
  • Growth Opportunities: There's room to grow and take on new challenges as you gain experience.

Accessibility Statement:

Volt Raceways is committed to creating an inclusive and accessible workplace. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please contact

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