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Cashier/Customer Service

3 weeks ago

Toronto ON MB L, Canada Kokofino Full time

Overview

We are seeking a friendly and dynamic Customer Service Associate / Cashier to join our retail team. This role is essential in providing exceptional service to our customers, managing transactions efficiently, and promoting our products. The ideal candidate will possess strong communication skills, be organized, and have a passion for delivering a positive shopping experience. Bilingual abilities and experience in technology sales or product demos are highly valued to enhance customer engagement and sales performance.

Duties

  • Greet customers warmly and assist with their inquiries in person or via phone.
  • Operate the POS system accurately for cash handling, credit card transactions, and returns.
  • Manage cashier responsibilities including processing payments, issuing receipts, and balancing registers at shift end.
  • Conduct product demonstrations and provide technical sales support when needed.
  • Upsell products and services to meet customer needs while ensuring a positive shopping experience.
  • Maintain merchandising standards and ensure the sales floor is organized and clean.
  • Assist customers with product selection, provide information on features, and answer questions about merchandise.
  • Handle customer complaints professionally and escalate issues when necessary.
  • Support inventory management tasks such as stock replenishment and product placement.

Requirements

  • Previous experience in retail sales, cashiering, or customer service is preferred.
  • Strong communication skills in English; bilingual abilities are a plus.
  • Familiarity with POS systems, cash handling, and basic math skills for transaction accuracy.
  • Ability to perform product demos and explain features effectively to customers.
  • Excellent organizational skills with attention to detail in merchandising and inventory management.
  • Demonstrated time management skills to handle multiple tasks efficiently during busy periods.
  • Professional phone etiquette and strong interpersonal skills to engage with diverse customers.
  • Experience or interest in technology sales or upselling techniques is advantageous.
  • Ability to work well within a team environment while maintaining a positive attitude. This position offers an engaging work environment where excellent customer service skills are valued and developed further through daily interactions with customers and team members.

Job Types: Full-time, Part-time, Permanent

Pay: $17.20-$22.00 per hour

Work Location: In person