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Senior IT Specialist
2 weeks ago
About Haycor Computer Solutions
Haycor Computer Solutions is a Vaughan-based Managed IT Services Provider that helps small and midsize businesses eliminate downtime, strengthen cybersecurity, and keep their teams productive. We take pride in being a friendly, local team that builds lasting relationships with our clients across the GTA.
We partner with trusted vendors such as Microsoft, Lenovo, Dell, Datto, Pax8, and Kaseya to deliver exceptional support, cloud, and cybersecurity solutions.
About the Role
We're looking for an experienced Senior IT Specialist to join our growing team. You'll be responsible for resolving advanced technical issues, supporting client environments, and taking the lead on escalations and infrastructure projects. This role also involves mentoring junior technicians and contributing to the overall success of our service delivery team.
Key Responsibilities
- Act as the primary escalation point for complex technical, security, and infrastructure issues from Tier 1 and Tier 2 technicians, providing root-cause analysis and permanent resolution.
- Design, implement, support, and maintain secure and highly available client environments, including Microsoft 365, Windows Server (on-prem and cloud), Azure, Intune, VMware, and Hyper-V.
- Lead cybersecurity best practices across client environments, including secure configuration, hardening, patch management, vulnerability remediation, and risk reduction strategies.
- Configure, manage, and troubleshoot firewalls, VPNs, VLANs, and switching/routing, with hands-on experience in SonicWall, Ubiquiti, or comparable network technologies.
- Implement, monitor, test, and maintain backup and disaster recovery (BCDR) solutions, including Datto and Kaseya BCDR, ensuring clients meet defined RPO/RTO requirements.
- Proactively identify infrastructure, security, and performance risks and recommend remediation or improvement plans to internal teams and clients.
- Deploy, manage, and optimize security solutions including MFA, EDR/MDR, email security, endpoint protection, conditional access, etc.
- Lead and participate in client infrastructure upgrades, migrations, cloud transitions, and cybersecurity projects, ensuring minimal downtime and clear communication.
- Automate and improve service delivery through scripting, vendor best practices, monitoring tools, and internal MSP platforms; consistently seek efficiency and process improvement.
- Maintain accurate and up-to-date documentation in IT Glue, PSA, and client portals, including network diagrams, system configurations, SOPs, and recovery procedures.
- Assist with incident response activities, including identification, containment, remediation, and post-incident documentation for security-related events.
- Mentor junior technicians, provide technical guidance, assist with onboarding, and help elevate overall team capability and service quality.
- Collaborate with leadership on standards, policies, and long-term technology roadmaps for clients.
Qualifications & Experience
- 6+ years of professional IT experience, with at least 3 years in a Tier 3 or Senior Systems role, preferably within an MSP environment.
- Strong expertise in Microsoft 365, Windows Server (2016–2025), Active Directory, Group Policy, DNS, and DHCP.
- Proven hands-on experience with networking technologies, including firewalls, VPNs, VLANs, routing/switching, and platforms such as SonicWall and Ubiquiti.
- Demonstrated experience with virtualization and cloud platforms, including VMware, Hyper-V, and Microsoft Azure.
- Solid understanding of cybersecurity principles, including threat detection, incident response, endpoint security, identity protection, and compliance-aligned best practices.
- Proven ability to troubleshoot, identify, and respond to security-related incidents, ranging from minor alerts to major infrastructure or security events.
- Strong experience with BCDR planning, testing, and recovery in production environments.
- Excellent analytical, troubleshooting, and documentation skills with a proactive and detail-oriented mindset.
- Strong communication and interpersonal skills, with the ability to clearly explain technical issues and security risks to both technical and non-technical stakeholders.
Preferred Candidates Will Have:
- Microsoft certifications (one or more of the following: MD-102, AZ-500, MS-102, AZ-800, AZ-104, AZ-305)
- Security+, CCNA
- ITIL 4 Foundation
What Success Looks Like
- Superior client satisfaction and communication
- Tickets resolved accurately and within SLA timelines
- Thorough, updated documentation for every client
- Positive collaboration with team members and leadership
Why You'll Love Working at Haycor
- A supportive, family-run company culture where your input matters
- Exposure to a wide range of clients and technologies
- Opportunities for professional growth and certification support
- Competitive salary and benefits package
Ready to join a team where your technical skills and initiative make a real impact?
Apply today with your resume and a short introduction telling us why you'd be a great fit.
Job Types: Full-time, Permanent
Pay: $80,000.00-$90,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Experience:
- MSP: 3 years (preferred)
- Technical Support: 5 years (preferred)
Licence/Certification:
- Ontario Driver's License and access to a reliable vehicle (required)
Work Location: In person
