Manager - Regional Referral System

Employment Status: Full-time

Department: Regional Referral Program

Union: Management & Non Union

End Date: Nov 1, 2026

Job Code: 20098

✓ Pension ✓ Dental Insurance ✓ Disability Insurance ✓ Health Insurance ✓ Life Insurance

✓ Days

JOIN OUR TEAM AND HELP LEAD WITH CARE, COMPASSION AND COMMITMENT

ABOUT THE ROLE

Reporting to the Vice President, the Regional Referral System Manager is responsible for the development of a coordinated regional referral model using a single access point to provide equitable access to chronic disease programs and services across sectors, settings and communities across Northwestern region. Key responsibilities include leveraging existing digital health infrastructure to standardize and expedite access to care; engaging key stakeholders; and identifying relevant infrastructure and business solutions necessary to advance coordinated referrals. The Manager will provide leadership and engage organizations involved in the delivery of chronic disease services throughout Northwestern Ontario to participate in standardization of referral process pathways and tools design.

This posting is for an existing vacancy within the organization.

COMMITMENT TO DIVERSITY

At St. Joseph's Care Group (SJCG), our diverse workforce strengthens our ability to provide culturally competent care and innovative solutions to the complex needs of our clients and communities. We encourage applicants from all backgrounds, diverse race, ethnicity, gender identity or expression, age, sexual orientation, family status, religion, disability, and socioeconomic status, to help address under-representation and foster greater inclusivity and belonging at SJCG.

By promoting a culture of inclusion and mutual respect, we ensure that our values of care, compassion, and commitment are reflected in every aspect of our work. If you are passionate about making a difference in healthcare and are committed to upholding these values, we encourage you to apply and join us in our journey towards a more inclusive and equitable future.

St. Joseph's Care Group is committed to providing reasonable accommodations to applicants with disabilities in our job application and hiring process.

WHAT YOU BRING

Education/Experience:

• Degree in information systems/health sciences/health promotion or clinical-related field or an equivalent combination of education and experience
• Leadership experience with the ability to manage complex projects involving multiple agencies, budgets and stakeholders
• Leadership experience with the ability to manage people and system operations within SJCG
• Experience developing, implementing and sustaining network/partnerships
• Strategic planning and project management experience, including demonstrated business skills, as well as experience in program and system evaluation
• Experience in implementation of information systems
• Working knowledge of digital health principals and existing referral management software
• Knowledge of health information system integration and redesign provincially
• Knowledge and/or experience of chronic disease services and service delivery models (i.e. regional, provincial and national policy/funding issues)
• Knowledge of the current and changing dynamics of the health care system, related support services, and the roles of health professionals in chronic disease management
• Demonstrated knowledge of community resources and community needs

Skills/Abilities:

• Ability to communicate effectively and concisely, both orally and in writing
• Proven ability to establish and maintain co-operative and collaborative relations with private and public officials, co-workers, and other stakeholders
• Strong project/time management, analytical/critical thinking, problem-solving, and decision-making skills
• Ability to work independently, utilizing discretion and sound judgment
• Strong leadership skills, including the ability to motivate and recognize others; proven ability to share skills and knowledge with others
• Proven acumen in business and financial management
• Ability to identify, understand, and meet/exceed the requirements of internal and external customers
• Proven conflict management abilities and mediation skills
• Committed to ongoing professional and personal development
• Proficiency with office computer equipment and software, including Microsoft Word, Excel, PowerPoint and data base applications
• Must be competent within the meaning of the Occupational Health & Safety Act
• Demonstrated regular attendance at work

Conditions of Employment:

• This position shall be conditional upon a satisfactory Criminal Record & Judicial Matters Check (CRJMC) where indicated, to ensure the absence of relevant criminal convictions.
• Offers of employment made to external candidates are conditional upon providing proof of a complete primary series of Health Canada approved mRNA COVID-19 vaccine or proof of valid medical exemption, prior to the offered effective date. If proof of vaccination or valid medical exemption is not provided, the offer of employment is rescinded.
• Will be required to travel to various work locations and provide own transportation.

WHY JOIN ST. JOSEPH'S CARE GROUP

St. Joseph's Care Group (SJCG) offers a meaningful career for those seeking to make a difference in health care. As a leading provider of complex care, rehabilitation, long-term care, and mental health and addiction services, SJCG is recognized for its commitment to high-quality compassionate, and people-centred care.

Experience a rewarding career and lifestyle you'll love at the heart of Thunder Bay Here's what awaits you when you join our team:

• Enjoy a Competitive, Forward-Thinking Compensation Package: We offer salaries and benefits that recognize your talent and dedication.
• Secure Your Future: Become a member of the Healthcare of Ontario Pension Plan (HOOPP) – our organization will contribute $1.26 for every $1 you invest in your pension, ensuring a strong, stable retirement for your future.
• Make Your Move Easier: We provide relocation assistance to help you settle in (some conditions apply).
• Thrive in a Supportive Team: Grow your career and make meaningful contributions alongside dedicated and passionate colleagues.
• Commitment to Diversity: We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and talents of every team member.
• Advance Your Skills: Access ongoing professional development, advanced education, and a tuition loan program.
• Continuous Improvement: We foster a culture where every team member is empowered to identify opportunities for improvement and share ideas.
• Prioritize Your Wellbeing: Take advantage of comprehensive wellness initiatives and access to an Employee & Family Assistance Program.
• Shape the Future: Get involved in research and teaching initiatives that make a real difference.
• Be Recognized and Rewarded: Benefit from employee recognition, discount, and referral programs.
• Live Where Adventure Meets Opportunity: Nestled on the stunning shores of Lake Superior, Thunder Bay offers the perfect blend of vibrant city life and breathtaking outdoor escapes.

APPLICATION INFORMATION

All job postings will follow the requirements outlined in the applicable collective agreement or the Terms & Conditions of Employment. If the job is not filled through this process, the posting will remain on our external site until the position is successfully filled.

Applicants who are part of the bargaining unit will be given priority consideration as set out in the relevant collective agreement. It is the applicant's responsibility to clearly demonstrate that they have the skills required for the position they are applying for.