Team Lead

6 days ago

Markham, Ontario, Canada LensCrafters Full time

Overview

We are seeking a dynamic and experienced Team Leader to oversee daily operations within our retail environment. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a comprehensive understanding of retail management. This role is pivotal in driving sales, managing staff, and ensuring exceptional customer service. The position offers an opportunity to lead a motivated team while contributing to the store's success and growth.

Duties

  • Supervise and motivate team members to achieve sales goals and maintain high customer satisfaction standards
  • Coordinate daily store operations, including merchandising, inventory management, and POS transactions
  • Recruit, interview, and onboard new staff members to build a strong team
  • Manage payroll processing, scheduling, and training & development initiatives for staff
  • Oversee pricing strategies, promotional activities, and marketing efforts to maximize sales performance
  • Handle customer inquiries and resolve issues promptly with professionalism and courtesy
  • Monitor sales performance and prepare reports for management review
  • Ensure compliance with company policies, safety regulations, and store procedures
  • Conduct regular team meetings to communicate updates, set expectations, and foster a positive work environment

Requirements

  • Proven experience in supervising or managing retail teams with strong leadership skills
  • Excellent communication skills; bilingual or multilingual abilities are a plus
  • Proficiency in merchandising, POS systems, cash handling, and bookkeeping
  • Strong organizational skills with the ability to manage time effectively in a fast-paced environment
  • Experience in recruiting, training & development, and performance management
  • Knowledge of sales management, marketing strategies, and store management principles
  • Ability to negotiate effectively with vendors and customers
  • Skilled in budgeting, pricing strategies, and inventory control
  • Demonstrated ability to handle administrative tasks such as payroll processing and record keeping
  • Exceptional customer service skills with professional phone etiquette
  • Leadership qualities including motivation, problem-solving, and decision-making abilities
  • Prior experience in retail sales or retail management is highly desirable

This role provides an excellent platform for individuals passionate about retail leadership to develop their career while making a significant impact on the store's success.

Job Types: Full-time, Part-time

Pay: $17.68-$26.00 per hour

Expected hours: 25 – 40 per week

Work Location: In person

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