Employment Client Support

Position Title: Employment Client Support

Program: Integrated Employment Services

Type: Temporary Full-time, 35 hours per week (Until March 31st, 2025)

Pay Scale: $23.364/hr to $27.489/hr

Application Deadline: November 21, 2025

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary

The Employment Client Support is responsible for delivering employment services geared to the needs of specific target groups within the Integrated Employment Services (IES) Model. This position, in consultation with the IES team, is responsible for supporting clients who are being case managed.

Reporting Relationship

This position reports to the Employment Services Manager who reports to the Director, Employment Services.

Job Specific Responsibilities

1. Direct Client Service

2. Supports clients in their job search using practical interventions based on client need, including but not limited to resume development, on-line job search, on-line applications, mock interviews, etc. as directed by their Employment Specialist.

3. Uses AI, digital, and other tools to support clients in job search activities including career exploration, resume optimization and interview practice.
4. Uses interpretation supports as needed to assist clients with low English language levels.
5. Collaborates in the development and updating of Employment Action Plans.
6. Monitors client attendance as required.
7. Under the direction of the Employment Specialist, provides financial supports to clients in keeping with program guidelines.
8. Case notes client interactions and appointments.
9. Provides services in a welcoming and client-centered manner.
10. Provides information, resources and referrals to case managed clients as needed.
11. Manages one-on-one client appointments to ensure adherence to scheduled time.

12. Ensures each one-in-one client appointment remains focused on progressing clients closer towards their employment goals.

13. Support Services

14. Provides support to clients based on the direction of the Employment Specialists.

15. Administration and Clerical

16. Maintains electronic client records and protects the confidentiality of the information.

17. Performs administrative functions as required by the program.
18. Assists in maintaining the program database by entering data, generating reports, supporting analysis, and regular auditing of data integrity.

19. Ensures all data is accurate and entered on a timely basis.

20. Teamwork and Collaboration

21. Maintains effective communication of information among internal and external stakeholders.

22. Assists in the development of program specific policies and procedures/guidelines and in the overall planning and development of the program.
23. Attends and participates at team and general staff meetings as scheduled.
24. Participates in the evaluation component of relevant program.
25. Participates in the internal chart audit process.
26. Provides support to clients of team members as needed.

Position Requirements

1. Education

2. High School diploma and post-secondary training in a related field, or equivalent combination of experience and education.

3. Professional Experience

4. 2-years experience in the following areas:

5. experience in employment related initiatives

6. experience dealing with the public

7. Key Competencies

8. Knowledge of issues, trends and legislation in the employment field and the labour market.

9. An understanding of the factors affecting employability.
10. An understanding of diverse populations, newcomers, unemployed, persons with disabilities and individuals with low-income.
11. Knowledge of job search techniques, career development, and issues relating to unemployment.
12. Knowledge of community and social service resources, in particular services for job seekers.
13. Strong digital literacy, including MS Office.

14. Excellent documentation and case noting skills.

15. Linguistic Profile (for Centres with French Language Service Designations)

16. Under the Centre's designation to provide French Language Services

17. Based on New Avenues Linguistics Rating Scale: A+ (highest skill) to C- (lowest skill)
18. English (oral expression): A+ (required)
19. English (oral comprehension): A+ (required)
20. English (reading comprehension): A +(required)
21. Bilingual preferred

22. Other languages an asset

23. Personal Suitability/Other Requirements

24. Professional communication skills, both oral and written, for a variety of audiences.

25. Monday to Friday days with occasion Thursday evenings until 8 pm.
26. Positively contributes to monthly individual and team Key Performance Indicators (KPIs) while managing a full schedule of client appointments through prioritization and effective time management.
27. Comfortable providing services in a hybrid model or in-person and virtual services from the Employment Centre.