Assistant Service Manager

5 days ago

Dorchester, Ontario, Canada Huron Tractor Ltd Full time $60,000 - $90,000 per year

Grow with us, and have a part in making Huron Tractor the "Right Choice" for our Customers

Huron Tractor is one of John Deere's largest partners in Canada, with eleven locations servicing Southern Ontarians.

We're proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.

Job Responsibilities
The Assistant Service Manager is responsible for the effective supervision of service department technicians to ensure quality standards and productivity requirements are met. This position also works in the shop preforming repairs, maintenance, and services. This role works directly with the technicians in the shop, providing support with technical questions and mentoring new technicians and apprentices and is responsible for the following:

  • Coach new technicians and apprentices with workorders assigned to them
  • Support new technicians and apprentices in the shop with technical questions, diagnostics and repairs
  • Estimate require repairs and update work orders and customers
  • Review workorders prepared by the Service Writer for invoicing
  • Provide labour estimates for new job quotes
  • Improve technician efficiencies by keeping technicians on tasks and coaching when needed
  • Direct and assist in the diagnosis of machine problems of technicians and apprentices
  • Contact customers to update with any ongoing repair status and cost estimates
  • Inform the Service Manager of in-house technician training needs
  • Maintain shop cleanliness and ensure technicians are keeping the work area tidy
  • Preform scheduled maintenance service, advise customers on work preformed and future repair requirements
  • Other duties as assigned, including health and safety responsibilities

Preferred Skills And Qualifications

  • Understanding of the mechanical, electrical, and hydraulic systems used in equipment
  • 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
  • Experience being a leader within a department and working in a team environment
  • Experience operating vehicles, tools, and equipment for diagnostic purposes
  • Must be a team player with the ability to build strong relationships with customers and employees
  • Must possess strong written and verbal communication skills
  • Experience with computer systems
  • Able to work flexible and extended hours, Saturday rotation and carry an on-call phone when scheduled.

Why Huron Tractor?
Our commitment to great customer service starts with the great people on our team. We take pride in helping our employees develop careers that reward, enrich and grow with the individual.

  • Great training opportunities through John Deere, as well as internal training
  • Competitive compensation
  • RRSP's and extended benefits
  • Employee Discounts
  • Future Growth Opportunities
  • Excellent team environments with a Social Committee that plans great events
  • Extended health care
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Vision care
  • Life insurance
  • Paid time off

Please forward your resume with cover letter stating how your qualifications and experience fit with the position.

We thank all for applying however only those selected for an interview will be contacted.

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