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Group Account Director

2 weeks ago

Toronto, Ontario, Canada MiQ Full time

Job Description
Role
: Group Account Director

Location
: Toronto, Canada

THE OPPORTUNITY
Miq is a programmatic media partner for marketers and agencies. We live and breathe our MiQ values in order to help businesses win and support our employees' professional and personal development.

As a senior member of the Account Management team, you will be leading a team to accomplish amazing client outcomes. Account management is at the centre of our business and you will get to work with folks from all other teams including sales and trading in a truly collaborative environment. The industry is growing, our teams are growing, and we are massively excited for all the opportunities our success continues to provide for our people.

Responsibilities
This is a big job, with a lot going on, but the main things you'd be responsible for would be:

  • Providing leadership to the account management team and the broader client pod, coaching modelling behaviours and taking an active role in the teams' development
  • Building and maintaining strong relationships with key senior client stakeholders through becoming their trusted partner
  • Growing accounts from small spenders and new business to key accounts; proactively uncover and identify business wide or media centric challenges, which can be addressed or solved with our suite of solutions
  • Provide strategic direction, defining processes and setting up systems that best service client needs
  • Determine appropriate service levels and monitor client satisfaction by establishing clear project scope, understanding the brief/solution requirements and managing key milestones to meet multiple deadlines
  • Be a trusted advisor to stakeholders, senior clients and the team. We want you to gain deep knowledge of our clients and their challenges and proactively challenge what we do and how we do it to support them
  • Last but not least, we want you to foster a culture of innovation within the team, encouraging new ideas and solutions that help us improve client experience

What Will Make You Successful In This Role

  • This is a senior role for our team, and we are looking for someone who has led account management teams before and for a few years
  • Having worked in digital media or ad tech space is going to be key in understanding our business quickly so that you can make an impact. If you have never heard of programmatic advertising, this is probably not the right role for you
  • We move fast, and put our client needs first, so an ability to meet tight deadlines and prioritize workloads is very important for this role
  • You'll be leading a team, so being able to problem-solve and stay positive in the face of challenges will definitely help you succeed
  • MiQ ia a very friendly, team environment, so a desire to work with and help the humans around you is definitely something we are going to look for in everyone we hire to join us

WORKING AT MIQ
OUR COMMITMENT TO INCLUSION AND DIVERSITY
At MiQ, we don't just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace. Inclusion and diversity are core values at MiQ. Ensuring that we have a workplace which is safe and comfortable for everyone and embraces different ideas, different positions, and different people from all backgrounds is critically important to us. We are looking for passionate and determined people to join our team.

At MiQ, we firmly believe that our values bring us together. That said, we're looking for someone who is aligned with our values below.

  • Passion – We love and live what we do
  • Determination – We always find a way to 'figure it out'
  • Unity – We hold each other accountable. We win and lose as a team.
  • Agility – We anticipate the unexpected, embrace and adapt to change
  • Courage – We dare to think unconventionally

Benefits & Perks

  • Competitive compensation that includes bonus and Profit share
  • No copay Benefits from day 1 (single or family)- medical, dental, vision
  • 25 vacation days
  • 2 extra paid days of Inclusion Leave per year to acknowledge and celebrate cultural holidays, community endeavours, and inclusive initiatives that are meaningful to our employees beyond the standard holidays.
  • 6 months paid parental leave
  • RRSP matching contribution plan
  • Wellness benefits including free access to benefits provider Cyno
  • Awesome opportunities for growth
  • Flexible work environment with both remote and in office attendance and fun team building activities
  • 2 weeks virtual orientation to learn about our business and meet the broader team upon joining MiQ

Apply Today