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Strategic Partner Manager

3 weeks ago

Toronto, Ontario, Canada Zoom Full time

About The Role
The
Strategic Partner Manager
will be responsible for driving growth through Zoom's regional partner ecosystem across Canada. This role focuses on developing and executing business plans with key partners, enabling them to successfully sell, implement, and support Zoom's unified communications and customer experience solutions. The ideal candidate is a collaborative, results-oriented professional with strong relationship management, sales enablement, and go-to-market execution skills.

Key Responsibilities

  • Develop and execute partner business plans to identify and qualify mutually beneficial sales activities, strategies, and business opportunities.
  • Coach, mentor, and develop regional partner teams to strengthen sales capabilities and performance.
  • Design and implement sales and marketing campaigns that drive lead generation and pipeline growth for regional partners.
  • Provide day-to-day partner support, ensuring partners are equipped to sell, implement, and support Zoom's services effectively.
  • Respond to partner inquiries through Zoom meetings, email, webinars, and phone to ensure timely and accurate communication.
  • Collaborate with internal teams and Technology Service Distributors (TSDs) to assist with partner onboarding, implementation, support, and commission escalations.
  • Understand partner business models and identify how Zoom's solutions enhance their value proposition and customer offerings.
  • Coordinate training, marketing, and enablement programs to strengthen partner engagement and readiness.
  • Work cross-functionally with sales, marketing, product, and operations teams to align on company goals and deliver consistent partner experiences.
  • Contribute to the development of sales tools, collateral, and enablement materials that support partner success.
  • Serve as an internal advocate for partners, ensuring their needs are represented and customer satisfaction is achieved.
  • Represent Zoom at industry events, trade shows, and partner seminars to promote brand awareness and strengthen relationships.
  • Meet and exceed revenue and performance objectives through effective partner management and execution.
  • Travel up to 50% within Canada and occasionally internationally as required.

Qualifications And Experience

  • 3+ years of experience in sales management, channel management, or partner development within the technology or SaaS industry.
  • French speaking
  • Proven success in growing large partnerships and achieving sales targets through partner ecosystems.
  • Strong relationship-building skills with the ability to influence and engage C-level executives and key stakeholders within Canadian partners.
  • Excellent presentation and communication skills, both verbal and written, with the ability to deliver compelling narratives.
  • Creative and strategic thinker with the ability to apply technology solutions to business challenges.
  • Bachelor's degree (BA/BS) or equivalent combination of education and relevant experience.

Why Join Zoom
At Zoom, you'll be part of a team that's transforming how people connect and collaborate. You'll work with innovative partners, cutting-edge technology, and a culture that values creativity, inclusion, and growth. Join us in shaping the future of communication and customer experience across Canada.

Minimum
Salary Range or On Target Earnings:
$159,200.00

Maximum
$254,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application

Anticipated Position Close Date
01/31/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.