IT Technician

2 weeks ago

Steinbach, Manitoba, Canada Swift Underground Full time $44,800 - $90,000 per year

Company Description:

Swift Underground is an turn-key fibre optic installation company located in Steinbach, MB. We use industry leading equipment and technologies to install, test, and deliver high-speed fibre networks as well as serving small and medium businesses with full IT services.

Position Summary:

We are seeking an experienced IT Specialist to join our IT team. This position is very client-focused and requires the ability to resolve complex business technology issues.

Key Responsibilities Include:

  • Receive and respond to escalated support tickets
  • Communicate with clients and deliver technical support via phone, email, remote chat, and in-person
  • Reproduce, diagnose, and resolve technical issues encountered by clients
  • Where required, provide advice and training to clients and Support Analysts
  • Accurately log the support provided and time taken in the helpdesk software
  • Travel to client sites to provide technical support or hardware installations
  • Document solutions to the technical problems experienced in our internal knowledge base
  • Work with the team to maintain our client's documentation

The Ideal Candidate Will Possess:

  • Minimum 3 years of experience in an IT role
  • Degree or diploma in a computer-related program at an accredited technical college
  • Current IT Certifications would be a definite asset
  • Recent Microsoft Associate certification (AZ-104, MS-500, MS-700 etc.) Or equivalent experience with the commitment to gain a Microsoft Associate certificate within 1 year
  • Excellent working knowledge of Windows Desktop operating systems (Windows 10 and 11)
  • Excellent working knowledge of MS Office 365 administration and configuration (Exchange Online, Office Online Apps, OneDrive for Business, and Teams, Entra ID)
  • Excellent working knowledge of Windows Server 2016, 2019 & 2022 administration
  • Good understanding of WAN and LAN communications (switches, modems, firewalls, and routers)
  • VMware, and Hyper-V
  • Experience with hosted public DNS, Cloudflare, cPanel, SSL cert management.
  • Working understanding of VPN and remote desktop protocols.
  • Working knowledge of Android and iPhone iOS
  • Experience configuring and maintaining Linux applications
  • Experience troubleshooting both hardware and software issues
  • Experience with Microsoft networking environment and troubleshooting operations
  • Experience with Business Continuity related software such as Veeam, and Datto.
  • Experience with security products such as EDR,MDR, DNS Filtering, Security awareness Training, email security, password managers, SIEM.
  • Understanding of VoIP systems
  • Excellent verbal and written communications skills in English
  • Excellent customer service skills
  • Candidate must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail is a must
  • Candidates must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
  • Available to work Monday through Friday, as well as occasional evenings and weekends and for occasional travel to other cities as required
  • Must have a valid Manitoba Driver's license

Compensation:

Beginning salary $22/hr - $45/hr based on experience. Future raises and advancement opportunities based on job performance.

Application Deadline:

No deadline for this position, Swift will interview and hire until the position is filled.