Retail Sales

2 weeks ago

Halifax, Nova Scotia, Canada Install A-Flor Ltd Full time

Job Overview:

The Retail Sales & Design Consultant plays a key role in guiding customers through the selection and design process for both flooring and window coverings. This position combines expert product knowledge with a strong sense of style and customer service to deliver a seamless and enjoyable shopping experience. Responsibilities include in-store and in-home consultations, order processing, and collaboration with internal teams to ensure successful project execution from concept to completion.

Roles and Responsibilities:

Customer Engagement & Design Consultation

  • Greet and assist customers, understanding their flooring and window covering needs, lifestyle, and aesthetic preferences.
  • Provide personalized product and design recommendations based on budget, style, and function.
  • Offer guidance on color coordination, material suitability, light control, and layout planning.
  • Follow up with customers on quotes, samples, and project inquiries.

Sales & Order Processing

  • Prepare and present detailed estimates, quotes, and design proposals for both flooring and window coverings.
  • Process customer orders accurately, ensuring correct product specifications and pricing.
  • Assist with financing options, credit applications, and payment collection when required.

In-Home Measurements & Site Consultation

  • Coordinate, schedule, and conduct in-home measurements for flooring and window coverings.
  • Evaluate job site conditions to ensure accurate planning and design feasibility.

Product Knowledge & Inventory Awareness

  • Stay current on flooring and window covering trends, vendor offerings, and promotional materials.
  • Communicate product availability and timelines to customers.
  • Track stock levels and assist with sample and display management.

Project Coordination & Communication

  • Collaborate with the point of contact for installation and interact with warehouse and service teams to align on scheduling and service expectations.
  • Monitor project timelines and keep customers informed throughout the process.

Documentation & Reporting

  • Maintain accurate records of customer interactions, design details, and order information to facilitate a smooth handover throughout the sales process.
  • Attend sales and team meetings; provide updates on project status and performance as needed.

Customer Support & Quality Assurance

  • Address and resolve customer concerns in a professional and timely manner, escalating issues when necessary to ensure prompt resolution.
  • Conduct follow-ups after installation to ensure satisfaction and gather feedback.

Showroom Maintenance & Merchandising

  • Ensure showroom displays for flooring and window coverings are clean, organized, and reflective of current trends.
  • Assist in setting up promotional materials, signage, and seasonal merchandising displays.

Qualifications & Skills

  • 1–3 years of experience in retail sales, interior design, or customer service.
  • Strong communication and interpersonal skills with a design-focused approach.
  • Ability to multitask and manage several customer projects simultaneously.
  • Proficiency in Microsoft Office.
  • Knowledge of flooring and window covering materials, trends, and installation processes is an asset.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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