Live Production Support

4 days ago

Ottawa, Ontario, Canada Rebel Full time

Why this role matters


At Rebel, we're in the middle of a bold reinvention. We were early to the cloud (hello, AWS circa 2016), and we've kept our hands on the wheel ever since—constantly experimenting, optimizing, and evolving how we serve our customers. Now we're looking for someone who's ready to help us take it further.

This isn't just a support role. You'll be embedded in a tight-knit, nimble team of engineers and developers, working across both live production and new cloud-based infrastructure. From web hosting to email, DNS to domain management, you'll help power the services that keep thousands of websites online—and make sure they're fast, secure, and future-proof.

You'll be the kind of person who enjoys being in the thick of things: hands-on, proactive, quietly confident in your problem-solving, and motivated by a desire to keep improving. If you're the one your team relies on when something's on fire, this is your kind of place.

What you'll doProvide second-level technical support for websites, applications, and email services
 Handle occasional after-hours support (about 1–2 incidents per week)
 Maintain and improve our hosting platforms: Plesk, Managed WordPress, Virtuozzo VPS, and more
 Own and optimize our infrastructure stack—AWS, Ghost and others 
 Support and streamline customer migrations
 Monitor system performance, troubleshoot issues, and resolve them efficiently
 Proactively track costs and propose ways to deliver more value with less spend
 Administer Linux/Unix and Windows environments
 Manage and tune database systems (MSSQL, MySQL)
 Write and maintain scripts using Bash, Python, Perl, or JavaScript
 Use infrastructure-as-code tools like AWS OpsWorks
 Contribute to IT operations process improvement and documentation
 What you bringStrong systems administration skills and a love of clean, scalable infrastructure
 Deep knowledge of core network protocols and services: TCP/IP, HTTP/S, DNS, SSL, firewalls, load balancers, etc.
 5+ years of DevOps or sysadmin experience in Linux and Windows environments
 5+ years working in AWS cloud environments (EC2, VPC, ELB, EBS, S3, RDS, Route53)
 Hands-on experience with scripting and automation
 Familiarity with Agile/Scrum and modern CI/CD practices
 A mindset for performance, optimization, and reliability
 A collaborative attitude—you support what you build and help others level up too
 A degree in Engineering, Computer Science, or a related technical field
 Our approachWe build things to last: simple, testable, maintainable
 We stay curious: always experimenting, always learning
 We value impact over ego
 We help each other out, and celebrate wins together
 We take action—even when things aren't perfect yet
 

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