Senior Partner Executive

PLATO is one of Canada's leading software testing services firms, driven by the mission of building a stronger, more inclusive technology workforce. While we are proudly Indigenous-led and committed to creating opportunities for First Nations, Métis, and Inuit communities, our team reflects the rich diversity of Canada. We welcome talented individuals from all backgrounds who share our passion for quality and excellence in software testing.

At PLATO, we believe that better software leads to a better world. Our software testing specialists come together with a shared commitment to delivering exceptional results for our clients while building strong, resilient communities. We have established offices in Fredericton, Ottawa/Gatineau, Sault Ste. Marie, Regina, Calgary, Vancouver, and Victoria, including locations near Indigenous communities.

By bringing together people from diverse perspectives, experiences, and communities, we ensure innovation, collaboration, and the highest standards in software quality assurance.

Responsibilities
We are seeking a strategic and client-focused Senior Partner Executive to manage and grow a large client account, a leading system integrator with a diverse portfolio of clients and projects. Based in Ottawa, this role requires a proactive relationship builder who can navigate complex client environments, drive account growth, and collaborate with our delivery teams to ensure exceptional service delivery across multiple stakeholders.

Key Responsibilities

• Client Relationship Management: Serve as the primary day-to-day liaison for one of our largest accounts, building trust and rapport with senior stakeholders across multiple departments and projects.
• Strategic Account Growth: Collaborate on and execute account plans that identify opportunities for expansion, including new projects, service offerings, and client engagements.
• Multi-Stakeholder Coordination: Navigate a matrixed client environment, managing relationships with both the system integrator and their end clients to ensure alignment and satisfaction.
• Project Oversight: Collaborate with internal delivery teams to ensure successful execution of testing services across multiple concurrent projects.
• Business Development: Identify and pursue, upsell and cross-sell opportunities within the account, contributing to revenue growth and long-term partnership success.
• Reporting & Insights: Provide regular performance updates, strategic insights, and forecasting to both internal leadership and client stakeholders.
• Issue Resolution: Act as a problem-solver and escalation point, ensuring timely and effective resolution of any client concerns.

Qualifications

• 7+ years of experience in partner management, client success, and business development; preferably in IT services, consulting, or software testing.
• A strong relationship management history and proven success managing large, enterprise-level partners- organizations with multiple divisions, stakeholders, and lines of business.
• Strong understanding of system integrator environments and how they operate with end clients.
• Knowledge of software testing, QA methodologies, and IT delivery models is preferred.

Skills

• Strong Communication and Presentation Skills
• Proven Complex Negotiation Abilities
• Strategic Thinking and Problem Solving
• Strong organizational skills
• Networking and Relationship Building Skills
• Great Adaptability

About PLATO
Who We Are
PLATO is a software testing and technology services company trusted by clients around the world.

In addition to providing our clients the highest quality software testing services, PLATO is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train-and-employ model. Since 1997, we have been helping organizations all over the world reach their quality objectives by delivering scalable, proven, quality-centric managed services. Companies such as Apple, Suncor, TD Bank, Medavie, BCLC, LinkedIn, Boeing, and many others have gained considerable advantage from our Quality Assurance (QA), Testing, and eLearning expertise and experience.

We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles and implement quality-centric solutions. We develop innovative approaches and solutions, designed to generate increased efficiencies, competitive advantage, and market share for our clients.

Are you interested?
At PLATO, we encourage our employees' personal career growth. We have plans in place to make sure that each employee is connected with a people manager to help guide them through their professional development, offer e-learning classes, and give our employees the opportunity to pursue software certifications for cutting-edge technologies.

PLATO respectfully acknowledges that our offices are located on treaty territories, unceded First Nations and Inuit territories, and part of Métis homelands. We honour their long history of welcoming many Nations to the beautiful Turtle Island and we actively work towards reconciliation between Métis, Inuit, and First Nation peoples and non-Indigenous people on this Land.

We contribute to proactive employment practices to promote inclusivity and diversity to those especially marginalized populations such as women, persons with disabilities, members of visible minorities, First Nations, Métis, and Inuit peoples, and all other groups protected under the Human Rights Code.

We are committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require accommodation during any aspect of the recruitment process and we will work with you to address your needs.