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Guest Services Agent

53 minutes ago

Whistler, British Columbia, Canada Pan Pacific Whistler Full time

Company Overview

Pan Pacific Whistler is a distinguished leader in the hospitality industry, renowned for its luxurious all-suite accommodations and exceptional guest experiences. As part of the esteemed Pan Pacific Hotels Group, our mission is to provide welcoming and memorable stays that reflect our commitment to excellence and hospitality.

Summary

We are seeking a Guest Services Agent to join our team at Pan Pacific Whistler in British Columbia. Located just steps from the best attractions in Whistler, this role is vital in delivering outstanding service that embodies our company's values of warmth and excellence. The Guest Service Agent will be the first point of contact for our guests, ensuring their stay is comfortable and memorable.

Responsibilities:

  • Provide pre-arrival services including communications, reservations and Guest Service bookings and Information.
  • Provide arrival experience services, including greeting, luggage and ski storage, check-in, portering, shuttle service, car valet and concierge duties.
  • Provide in-house services, including cashiering and foreign exchange, bell and concierge services.
  • Provide departure services including luggage pick-up and storage, check-out services and offering assistance as needed.
  • Provide accurate and timely information about events and services available to guests.
  • Promote food and beverage and retail partners.
  • Provide directions to locations within and outside of the hotel.
  • Maintain an organized system of current written information about all local events and services offered by approved suppliers and service providers.
  • Performing other duties as assigned by the Front Office Manager or Duty Managers.

Qualifications:

  • A minimum of 1 year experience in the hospitality/ customer service industry
  • Previous hotel front desk, administrative or reception experience is an asset
  • Organized, detail orientated and able to multi-task
  • Impeccable grooming standards
  • Quick to smile and engage in conversation
  • Excellent command of English, a second language is an asset
  • Knowledge of Whistler, the surrounding areas and of local tourist products
  • Good knowledge of computers and previous Property Management System experience an asset
  • Experience managing a cash float, credit cards and a variety of currencies.
  • Excellent problem-solving skills.

A competitive total compensation package including a wellness allowance, food discount at our sister establishment the Dubh Linn Gate and other perks are offered with this role. Shared staff housing is also available for successful candidates.

We thank all applicants for their interest however only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $21.63 per hour

Expected hours: 32 per week

Benefits:

  • Dental care
  • Discounted or free food
  • Extended health care
  • Vision care
  • Wellness program

Work Location: In person