Field Service Technician

Propack Processing and Packaging Systems Inc. is a dynamic, fast-growing, local company that has been providing custom robotic packaging solutions for a wide variety of packaging applications and formats since 1996. All integrated systems are configured and supported by the Propack controls team, overseeing mechanical and electrical design, programming, commissioning, and customer support. In addition to working for an award-winning company, recognized as a Best Place to Work organization by the Canadian HR Reporter, Propack offers a fully funded health and benefits program, a great work environment in a modern facility, free parking, free monthly lunches, and so much more

Job Summary

The Field Service Technician provides hands-on technical leadership and field

support for complex electro-mechanical systems, automation equipment, and

control systems. This role ensures high-quality service delivery, successful

equipment installation, and customer training while managing the service team

and overseeing global deployments.

Key Responsibilities

Electrical & Control Systems

Perform advanced electrical troubleshooting on complex automation systems, PLC

networks, and servo drives.

Commission and calibrate control systems including HMI programming, sensor

integration, and safety circuits.

Diagnose and repair electrical faults in power distribution, motor controls,

and instrumentation systems.

Implement electrical modifications and system upgrades to improve performance

and reliability.

Test and validate electrical safety systems including emergency stops, light

curtains, and interlock circuits.

Mechanical Systems & Equipment

Execute mechanical troubleshooting on packaging equipment, conveyors, and

robotic manipulators.

Perform precision alignment of mechanical components using laser alignment

tools and precision instruments.

Conduct mechanical repairs including bearing replacement, coupling alignment,

and drive system maintenance.

Optimize mechanical performance through vibration analysis, torque

specifications, and preventive maintenance.

Install and commission mechanical assemblies ensuring proper fitment and

operational parameters.

System

Integration & Commissioning

Integrate electro-mechanical systems ensuring seamless operation between

mechanical components and electrical controls.

Commission complete automation lines from initial power-up through production

validation.

Perform system optimization balancing mechanical performance with electrical

control parameters.

Validate system performance against specifications using diagnostic equipment

and performance metrics.

Coordinate system start-ups with minimal supervision and customer guidance.

Technical

Support & Training

Provide hands-on technical training to customer maintenance personnel on

electrical and mechanical systems.

Create technical documentation including troubleshooting guides, wiring

diagrams, and maintenance procedures.

Support customer operations through remote diagnostics and on-site technical

assistance.

Maintain technical expertise through continuous learning of new technologies

and control systems.

Leadership & Operations

Supervise and mentor field service technicians, providing technical guidance,

performance reviews, and ongoing development.

Ensure thorough documentation of service work, issues, and resolutions

Coordinate with engineering and project management for FATs and SATs.

Lead incident investigations, root cause analysis, and implement corrective

actions.

Qualifications

Bachelor's degree in Mechanical Engineering, Electrical Engineering, or

Industrial Engineering or demonstrated equivalent knowledge typically acquired

from relevant work experience.

Proven track record managing complex automation and packaging equipment

projects

Experience with international project deployment and customer support

Required Technical Expertise

Advanced knowledge of electrical systems including 3-phase power, VFDs, servo

systems, and PLC programming (Allen-Bradley, Siemens, Schneider Electric)

Expert mechanical troubleshooting using precision tools and alignment equipment

-

Control system proficiency in HMI development, SCADA, and industrial networking

(Ethernet/IP, Profibus, DeviceNet)

Electrical safety expertise including LOTO, arc flash analysis, and code

compliance

Diagnostic capabilities using oscilloscopes, power analyzers, and thermal

imaging

Understanding of mechanical design including pneumatics, hydraulics, and

precision motion

Programming skills in ladder logic, structured text, and function block

languages

Core Competencies

Expert electrical troubleshooting with proven resolution of complex control

issues

Advanced mechanical problem-solving and root cause analysis

Strong communication skills for explaining technical concepts to varied

audiences

Hands-on leadership and ability to mentor technical teams

System integration expertise combining electrical, mechanical, and software

systems

Safety-focused approach with knowledge of industrial standards