Repair Technician

1 week ago

Laval, Quebec, Canada Long & McQuade Musical Instruments Full time $40,000 - $70,000 per year

Long & McQuade Musical Instruments1 day ago

Laval, QC

Mid Level

full_time

About the role

Department

Guitars

Hours

Full-time permanent

Availability Required

Weekdays & Weeknights

Location

1881, boulevard Curé-Labelle

Laval, QC

Job Description

  • Provide quality and timely repairs and maintenance to musical instruments or gear that was purchased from Long & McQuade
  • Provide quality and timely repairs and maintenance to musical instruments or gear from our store demo stock and rental inventory
  • Use our common sense approach with customers to troubleshoot and solve problems
  • Answer telephone calls and follow up with customers in a timely and professional manner
  • Maintain accurate and detailed computer records of all active repairs
  • Follow up on parts orders with suppliers
  • Assist co-workers in tracking repair related shipments to and from the store
  • Maintain a clean and organized workplace

Job Requirements

  • Must have previous experience and training in the repair of musical instruments or gear
  • Proven strong work ethic and commitment
  • Ability to take initiative and work independently
  • Positive attitude and steady composure
  • Good organizational skills and attention to detail
About Long & McQuade Musical Instruments

Retail

Jack Long was a professional trumpet player who, in 1956, thought that maybe he could sell instruments to some of his friends in the musical community. He set up a small store on Carleton Street in Toronto on the second floor of an old house and became a dealer for King Band Instruments. The floor was divided up into music studios so Jack was also able to teach trumpet lessons on the side. About 6 months later, Jack rented out a room to a local drummer named Jack McQuade which he used for drum lessons.

In 1957, the Jacks decided to open up a small retail store on Yonge Street and named it Long & McQuade Musical Instruments. Many existing customer service policies sprang from these early days. The rental program began when the partners decided to start charging their friends for all the instruments they were "borrowing". The financing program began when a customer asked if he could purchase a drum set but not pay for it all at once. Jack & Jack continued as partners until 1965 when Jack McQuade decided to pursue drumming full time and sold his portion of the company to Jack Long.

Long & McQuade began expanding in 1968 and hasn't stopped since. Currently there are over 70 Long & McQuade stores across Canada as well as an online store that opened in 2008. The company employs over 1,300 musicians and contracts around 1,000 music teachers across Canada. To this day, the entire company is still 100% owned by the Long family.

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