Senior IT Business Support Specialist

Bilingual Senior IT Business Support Specialist (ERP)

Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials

Founded in 1972, Convoy is North America's trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we've grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don't just offer jobs – we offer career-building opportunities. Here, you'll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We're looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you're just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Convoy Supply?

• Growth Opportunities:
  We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best:
  Success isn't just about individual effort – it's about what we achieve together.
• Commitment to Safety:
  Your well-being is a top priority, every day.
• Comprehensive & Competitive Benefits:
  Robust benefits package designed to support you and your family's health and well-being, and peace of mind, which also include:
• Employee Assistance Programs and Telemedicine Services
• Retirement saving plans
• Employee referral bonuses
• Paid training and development
• Paid time off (vacation, sick time and company-paid holidays)
• Short- and Long-term disability coverage

If you're driven to make an impact, build strong relationships, and contribute to something that matters — Convoy Supply is the place for you. Ready to roll up your sleeves and be part of something bigger? We'd love to meet you. Join us and help shape the future of construction, one delivery at a time.

Position Summary

The Senior IT Functional Support Specialist acts as a key link between business operations and IT, ensuring ERP systems and related tools are optimized to support operational excellence. This role is responsible for supporting end-users, validating and deploying system enhancements, and leading functional projects across the organization. By collaborating with business stakeholders and technical teams, the Senior IT Functional Support Specialist drives the adoption of ERP best practices, ensures smooth integration of new features, and provides training and documentation to maximize business value.

Responsibilities

ERP Optimization & Continuous Improvement

• Develop strategies to maximize the use of ERP and related tools to support business processes.
• Validate and test new features and system enhancements.
• Work closely with development teams to translate business needs into functional system changes.

User Support & Training

• Provide day-to-day functional support to ERP users.
• Train and support new users, including during acquisitions or expansions.
• Deliver knowledge transfer to super-users and ensure consistent adoption of best practices.

Documentation & Communication

• Maintain and update ERP documentation and best practices in a centralized portal.
• Promote ERP tools and updates through electronic communications, in-person meetings, or webinars.
• Act as a trusted advisor to business users on ERP functionality.

Project Implementation

• Lead and support functional projects that enhance ERP utilization.
• Participate in system testing, rollout, and post-implementation support.
• Collaborate with cross-functional teams to ensure smooth adoption of new features.

Requirements

Education & Experience

• College degree in Information Technology, Business Management, Administration or a related field.
• 6-8 years of relevant experience in ERP systems and business processes within manufacturing and/or distribution industries.

Technical Skills

• Strong knowledge of core business processes (Purchasing, Sales, Inventory, Finance, etc.).
• Proficiency with ERP systems.
• Familiarity with ERP customization processes and continuous improvement practices.
• Experience working with ticketing systems and user issue management.
• Bilingual in French and English (required).

Soft Skills

• Strong interest in operational excellence and process optimization.
• Analytical, methodical, and detail-oriented.
• Excellent communication and interpersonal skills with the ability to influence stakeholders.
• Results-oriented and customer-service focused.
• Effective collaborator and active team player.
• Adaptable and comfortable with change management.

Working Conditions

• Primarily office/computer-based work.
• Occasional travel and occasional work outside of normal hours may be required.
• Occasional presentations in classroom or group settings.