Helpdesk - Contract

About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen

Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:
The Help Desk Technician provides day-to-day technical support for staff across office and construction site environments.

This role involves setting up, maintaining, and troubleshooting computer systems, printers, and network equipment, as well as assisting with Office 365 administration and general IT tasks.

The ideal candidate is hands-on, organized, and comfortable supporting both office users and field teams.

Key Responsibilities:

• Prepare, image, and deploy new desktop and laptop computers; install required software and user profiles.
• Diagnose and resolve hardware, software, and network issues on PCs, printers, and peripherals.
• Set up site trailers with computers, internet connections, printers, and other IT equipment; ensure smooth connectivity to the head office network.
• Create and manage user accounts, mailboxes, distribution lists, and licenses within Microsoft 365.
• Configure monitors, docking stations, VoIP phones, and other peripherals to ensure proper ergonomics and performance.
• Assist with small IT projects such as cable management, device inventory, system updates, and onboarding new employees.
• Log, track, and update service requests in the IT ticketing system, ensuring timely resolution.

Skills & Qualifications:

• 1 - 3 years of experience in IT support or a help desk environment.
• Proficiency in Windows 10/11, Microsoft 365, and Active Directory.
• Basic networking knowledge (Wi-Fi, LAN, switches, printers).
• Experience setting up or supporting construction site trailers is an asset.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Valid Ontario driver's license and access to a reliable vehicle - this role requires travel to construction sites and trailer setups.

Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.