Customer Account Service- Summer Intern

Job Title: Customer Account Service, Summer Intern

Winnipeg, MB

Build an Aviation Career You're Proud Of 

We're committed to the quality of work we do at every level. You'll achieve more with us through our training, high standards, and focus on preparation. Help us set the bar high across our entire organization so we can keep making an impact on the aviation world.

As a Customer Account Intern, you will support the Customer Service department, specifically in the areas of Billing and Account Management. You will receive, verify, and process induction information for components/modules/engines using company systems as well as ensure customer requirements and expectations are understood, documented, and communicated to the appropriate team members for the within our Business Unit.

What you'll do: 

• Prepare estimates and invoices as required. Compare engineering reports with estimates and invoices, identifying potential cost overruns and estimate-to-invoice variance (EIVA) as they occur.
• Act as a liaison between our external customers and our internal engineering, operations, logistics and supply chain teams. Ensure that customers' requests are routed to the appropriate parties and responded to in a timely manner.
• Attend daily production meetings, generate work in progress (WIP) reports for customers and attend meetings with customers
• Explain pricing, price increases, estimate and invoice changes to customers. Manages customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers.
• Monitor and analyze cost projections on an ongoing basis, proposing solutions for corrective action as required.
• Project a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed.
• Cultivate customer loyalty through a commitment to customer satisfaction.  
• Reach out to customers for their feedback and compile results and roll out to the CS team.
• Generate internal paperwork to return parts/engines to customers
• Manage personal workload and time, adapting to change and adjusting to changing demands of the workplace.
• Provide innovative solutions to complex issues, influencing others to ensure customer satisfaction is maintained and company standards and profit margins are maximized.
• Apply project management principles such as identifying available resources, defining scope, developing timelines and budgets, analyzing cost-benefit and evaluating risk. Design strategies to mitigate risk and influences buy-in from all stakeholders while applying the seven steps of continuous improvement.

• Perform other duties as assigned. 

Basic Qualifications: 

• Must be enrolled in a post-secondary program, pursing a degree in Communications, Business, Supply Chain, or Finance.
• Strong planning, organizational, analytical, decision making and problem solving skills.
• Strong interpersonal and teamwork skills that include demonstrated experience with negotiation, conflict resolution and customer service.
• A commitment to professional practice and continuous professional improvement.
• Self-motivated with the ability to motivate others.

• Proficient in use of Microsoft Excel, Word, and Powerpoint.

Desired Skills:

• Experience working in a culturally diverse, cross-functional, environment with a demonstrated sensitivity to other cultural norms and practices.
• Experience building strong working relations with customers.
• Working knowledge of Power BI and Microsoft Access considered an asset.

• Thorough knowledge of production management, inventory purchasing and sales/marketing computer information systems.

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to be who you are and experience our welcoming culture.

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