Atlassian Administrator

2 days ago

Toronto Remote ON Information Technology, Canada emergiTEL Full time

Role Summary

We are looking for an experienced Atlassian Administrator to support ongoing client engagements involving Jira, Jira Service Management, and Confluence.

This role focuses on hands-on administration, configuration, cleanup, and optimization of Atlassian tools in real-world enterprise and mid-market environments.

The ideal candidate has worked as a Jira Site Admin or Senior Jira Admin, is comfortable managing multiple projects and spaces, and can independently configure workflows, automations, and integrations to support business teams.

Key Responsibilities

Jira Administration

  • Administer Jira as a Site Admin or Senior Project Admin
  • Create and manage Jira projects (Software, Service Management, and Business projects)
  • Configure and maintain:
  • Workflows and workflow schemes
  • Screens and screen schemes
  • Issue types and custom fields
  • Field configurations and permission schemes
  • Build and maintain Jira automations to streamline team workflows
  • Support and configure Advanced Roadmaps (plans, hierarchies, dependencies)

Jira Service Management (JSM)

  • Configure and administer Jira Service Management projects
  • Set up request types, queues, SLAs, and customer portals
  • Create automations and integrations between Jira Software and JSM
  • Experience with Opsgenie (incident management, alerts, on-call schedules) is a strong plus

Confluence Administration

  • Administer Confluence spaces and permissions
  • Support page templates, space structure, and content organization
  • Assist teams with best practices for Confluence usage and cleanup

Optimization & Maintenance

  • Perform Jira and Confluence cleanup and optimization activities:
  • Removing unused fields, workflows, schemes, and projects
  • Improving performance and usability
  • Standardizing configurations where possible
  • Support ongoing administration for multiple client environments

Marketplace Apps & Integrations

  • Work with Atlassian Marketplace apps and plugins
  • Assist with installation, configuration, upgrades, and basic troubleshooting
  • Experience evaluating and recommending apps is a plus

Nice to Have (Not Mandatory)

  • Experience with Atlassian site or Jira project migrations (Cloud-to-Cloud, Server/DC-to-Cloud)
  • Exposure to data cleanup and migration tools
  • Familiarity with enterprise Atlassian environments

Required Experience & Skills

  • Hands-on experience as a Jira Administrator or Site Admin
  • Strong practical knowledge of Jira configuration and administration
  • Working experience with Jira Service Management
  • Experience administering Confluence
  • Comfortable working with multiple client environments
  • Good communication skills and ability to work independently

Preferred Qualifications

  • Atlassian certifications (ACP or similar) are a plus, but not mandatory
  • Experience supporting consulting or client-facing environments is preferred

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