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Housekeeping Supervisor

2 weeks ago

Yellowknife, Northwest Territories, Canada Nova Hotels Full time

Housekeeping Supervisor

NOC 62024 | Status: Full-time · Permanent

About Nova Hotels

Nova Hotels is a Canadian, family-owned and operated hotel chain and management company with 13 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Whether you are part of our team or one of our guests, we want you to feel like family.

We are looking for a full time Housekeeping Supervisor to add to our team. This position is for our Chateau Nova Yellowknife location at Street Yellowknife, NWT.

Primary Function

Reporting to the Executive Housekeeper, the Housekeeping Supervisor oversees the daily operations of the housekeeping department to ensure guest rooms and public areas meet the highest standards of cleanliness, comfort, and safety in accordance with Nova Hotels' policies and procedures.

The Housekeeping Supervisor is a hands-on role, assisting the housekeeping department by maintaining a high standard of cleanliness for the hotel. The qualified candidate must have open/ flexible availability; the hours of work are full-time (30+ hours per week) and include evenings, weekends, and holidays.

Responsibilities and Position Duties (including but not limited to the following)

  • Ensure highest standards of cleanliness in accordance with housekeeping Standard Operating Procedures and Key Deliverables.
  • Supervise, coordinate, and schedule the work of room attendants, laundry attendants, and housepersons.
  • Inspect guest rooms, corridors, and public areas to ensure cleanliness standards and safety regulations are met. Updates the code status for the Front Office.
  • Liaise with the Front Office and Maintenance department in related tasks such as room status, VIP's, and room maintenance work requests.
  • Assist with administration including inventory control, closing discrepancy reports, and daily arrival list.
  • Hire, train, and coach housekeeping staff in cleaning duties, safety procedures, and use of equipment.
  • Maintain inventory of cleaning supplies and linens, prepare requisitions for replacements and repairs.
  • Check a minimum of 50 rooms to ensure Quality Standards are consistently met.
  • Resolve guest complaints regarding room cleanliness or service issues promptly and professionally.
  • Ensure compliance with Occupational Health and Safety and WSCC standards.
  • Report maintenance issues, safety hazards, and security concerns immediately.
  • Participate in departmental meetings and contribute ideas for improving efficiency and guest satisfaction.
  • Accountable for the housekeeping department in the absence of the Executive Housekeeper.
  • Other projects/duties as assigned.

Education, Experience and Salary

  • Education: Secondary (high school) graduation certificate.
  • Experience: 1 to 2 years of experience in a hospitality cleaning role (such as Room Attendant or similar). Previous supervisory or team lead experience in housekeeping is an asset and will be given preference.
  • Language: Fluent English (required); additional languages an asset.
  • Must be legally eligible to work in Canada.
  • Demonstrated ability to supervise and train staff, multi-task, maintain attention to detail and shift priorities in a fast paced environment.
  • Wage: $20 per hour

Job Specifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience: Supervisory experience in a hospitality housekeeping environment is preferred. Able to work well independently with minimal supervision while leading a team.

Interpersonal Skills: Maintains professionalism under pressure; resolves conflict effectively; listens actively and communicates clearly; fosters a respectful and inclusive team culture; remains calm, positive, and solution-oriented in challenging situations.

Quality Management: Demonstrates attention to detail, consistency, and thoroughness; maintains high cleanliness standards; ensures guest satisfaction through quality checks and follow-up.

Organizational Skills: Plans and prioritizes daily work activities; manages time efficiently; coordinates multiple tasks; maintains organized records of schedules, inventories, and inspections.

Professionalism: Treats others with respect and courtesy; responds well to feedback; accepts responsibility for actions; follows through on commitments; represents Nova Hotels with integrity and professionalism.

Health & Safety: Adheres to safety standards, WSCC regulations, and company policies; reports hazards or maintenance issues promptly; ensures safe use of cleaning equipment and chemicals.

Working Conditions

  • Standing, walking, bending, lifting up to 20 lbs frequently.
  • Exposure to cleaning chemicals and high-traffic guest areas.
  • Shift work including weekends and holidays may be required.

Nova Perks

  • Meal program
  • Staff rates and Friends & Family rates at any Nova Hotels location across NWT, Saskatchewan and Alberta
  • Extended health benefits (for full-time employees)
  • Employee discounts at F&B outlets

The Destination

The Northwest Territories is a land of endless waters and unmatched landscapes — home to the Aurora Borealis, the midnight sun, and welcoming communities like Yellowknife. It's an immense land waiting for you to explore.

We thank all applicants for their interest in Nova Hotels; however, only those selected for an interview will be contacted.

Nova Hotels is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department.