Café Associate

2 weeks ago

Ottawa, Ontario, Canada Altea - Ottawa Full time

The Café Associates are coffee and tea enthusiasts who relish in working with people and consistently provide a five-star customer service experience to all members and guests. They have a knack for establishing rapport, building relationships, and brewing a great cup of java They spread joy and optimism to our members and guests while preparing handcrafted beverages. They promote Starbucks services and consistently improve member retention by determining guests' coffee interests and anticipating their needs, creating genuine moments of connection and exceeding expectations day in and day out.

These cheerful customer service masters are passionate about working with people. They get a kick out of making someone's day a little brighter, whether it be a member, guest, or colleague. They are team focused and customer service conscious.

These multi-taskers can jump from preparing handcrafted hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas to working the food line, preparing muffins, bagels etc. to working the cash register, all with seamless transition. They also take great pride in maintaining white glove standards when it comes to the cleanliness of the Starbucks area. They have accurate and detailed knowledge of all beverages and food items served. They can think on their feet and effectively use their resources. If they don't know the answer, they'll dig until they find it.

This job might be for you if you have the following talents & spirit:

  • You're a Coffee Enthusiast: You have a great appreciation for a freshly brewed, fully flavorful cup of joe.
  • You're Cool Under Pressure: You're cool, calm, and collected in pressured situations, (or when someone hasn't had their morning java yet).
  • You Have Communication Superpowers: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.
  • You Have an Innate Ability to Build Rapport: You're on a first name basis with members and teammates. You're a people person and can easily cultivate positive client relations and retention. You have a friendly and welcoming personality.
  • You're Detail-Oriented: You cross your t's and dot your i's by maintaining the barista station highly organized. You're not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
  • You're Efficient & Resourceful: You're a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient. You're on the ball and move at a fast pace and have great physical stamina as many of your working hours will be standing, bending, and moving, which requires good physical stamina and fitness.
  • You're a Team Player: You actively participate and foster an environment that sustains a collaborative approach to working with others. You're a team player who thrives in a collaborative environment.
  • You're Flexible: You can roll with the punches and positively adapt to change. You're like Gumby and can remain flexible with working long hours, early mornings, evening, and weekends.
  • You're Motivated & Driven: You're motivated and driven. You take initiative. You identify opportunities and issues, and proactively acts and follows through on work activities to resolve them. You're going to take ownership of the time you spend with us and truly make a difference.

As a Café Associate, a typical day might include the following:

  • Welcoming all members and guests and taking their orders
  • Entering orders into point of sale, receive and process transactions
  • Preparing handcrafted, hot, and cold coffee and tea beverages tailored to clients' specific orders
  • Educating members and guests on the menu and making recommendations
  • Answer questions regarding the menu, ingredients etc.
  • Maintain inventory and replenish supplies
  • Work alongside colleagues in a team environment
  • Clean and sanitize equipment and seating areas
  • Comply with health and safety regulations

To land this role you need to have:

  • At least 1+ year in the coffee service industry
  • 2+ years in the customer service industry
  • Experienced and comfortable with working busy shifts, friendly, outgoing, and dedicated to outstanding customer service
  • Post-secondary education relating to the health and fitness industry and additional certifications or workshops relating to customer service are an asset
  • All team members must have current CPR/First Aid certification prior to start date and must be maintained throughout employment. CPR is to be renewed annually.
  • A recent Criminal Background Check prior to commencement of training and/or work

Perks of this position include:

  • A competitive salary
  • Group Health Benefits
  • Complimentary individual membership
  • Maternity/Paternity top up
  • Team Member Perks
  • Complete training and development package
  • Working alongside great people in a culture that fosters empowerment
  • Career-defining growth and development opportunities

Additional Information:

  • Vacancy Disclosure:
    • This position is being posted to fill an existing vacancy.
  • AI Disclosure:
    • To support our hiring process, artificial intelligence–based tools may be used to assist with screening and assessment activities, alongside human review.

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and why you think your next opportunity is with us.

PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities, or requirements. We are an equal opportunity employer and believes in treating everyone fairly regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status or any other legally protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.

We thank you for your interest; however, only candidates selected for an interview will be contacted.

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