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Case Support Worker

3 weeks ago

Winnipeg, Manitoba, Canada Assembly of Manitoba Chiefs Full time

Competition #

Category: Full-Time Term until March 31, 2026, with possibility of extension

Closing Date: November 17, 2025


Position Summary

Under the direction of the Team Lead Coordinator and the EUTC Program Manager, the Fresh Start Support Worker is a member of the EUTC Reaching Home - Fresh Start team and will work together to provide services in a flexible, compassionate, and responsible manner to participants of the Fresh Start Project. The Case Support worker is to follow the Intensive Case Management model that utilizes the housing first philosophy based on flexible and community-based support, promotion of stability, recovery, and community integration.

Key Responsibilities

  • Collaborate with the Follow-up Support workers in the formulation of a Service Plan that follows the housing first principles that is reviewed and modified with the participant on a regular basis.
  • Collaborate with internal project support including the Service Coordinator to help and assist the Follow-Up Support Workers in Participant's action plans to find housing, maintain stable housing of their choice.
  • Assist with outreach, case management, counseling, advocacy, and other needed services to participants in any environment including: the streets, shelters, prisons, hospitals, apartments, office, etc.
  • Educate, inform, and advocate for participants regarding benefits and entitlements i.e., rights and responsibilities of tenant and landlord, employment and income assistance, employment insurance, and food vouchers.
  • Provide life skills workshops and information sessions on various topics such as substance abuse, harm reduction, safe sex, domestic violence, employment, healthy living, wellness, etc.
  • Coordinate/monitor referrals to community services, and advocate participant participation in them.
  • Educate, inform, and advocate for participants regarding benefits and entitlements.
  • Provide up to date information on community programs and services that the participant may be interested in partaking in - i.e., employment programs, community sweats, etc.
  • Conduct monthly apartment inspections and document findings on inspection form.
  • Assist with apartment condition report, any building maintenance issues to submit through HIFIS.
  • Ensure smoke detectors and carbon monoxide detectors are in working order in each apartment.
  • Maintain written and computerized records, compile reports and complete other program documentation (including case notes, HIFIS, statistics, letters, etc.).
  • Provide monthly reports of activities to team lead coordinator and Program Manager.
  • Other duties as assigned.

Qualifications

Education & Experience

  • A minimum of an undergraduate degree or college diploma in the field of social service, or a combination of related education and training will be considered.
  • Knowledgeable of the Personal Health Information Act (PHIA) and Service Priority Decision Assistance Tool (SPDAT).
  • Demonstrated knowledge of Housing First concept.
  • Patience, creativity, flexibility, compassion, and sensitivity to persons who have experienced the child welfare and criminal justice system.
  • Skills in assessment, case management and advocacy.
  • Excellent interpersonal and communication skills and the ability to work independently and co- operatively as a part of an interdisciplinary team are required.
  • Knowledge of Winnipeg services and resources in the areas of supportive housing, mental health, counseling, addictions, child welfare and justice systems and First Nation culture.
  • Proficient in using Microsoft Word, Excel, Power Point and Outlook.
  • Must be dependable, reliable, and work as a team player.
  • Able to work flexible hours and travel upon request.
  • Must have a valid Class 5 driver's license and a reliable vehicle.
  • Must have a current satisfactory Criminal Record Check, Clear Adult Abuse and Child Abuse Checks.

Interested applicants are invited to submit their cover letter identifying the position title and quote competition number applying for, qualifications, and resume, along with 3 professional reference listings (including a most recent employer reference) by 4:00 p.m. November 17, 2025, to:

Human Resources

Assembly of Manitoba Chiefs

14th Floor, 275 Portage Avenue, Winnipeg, Manitoba R3B 2B3

Quote Competition # in your application.

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We thank all who apply and advise that only those selected for further consideration will be contacted. No phone calls will be accepted.

Preference will be given to First Nations people. If successful, applicants will be asked to verify citizenship documentation issued by a First Nation or government-issued documentation or affirmation from the Inuit, Métis, or non-status Indigenous community with which they identify.

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