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District Manager

6 hours ago

Québec, Quebec, Canada Acosta Full time
Description

The purpose of the ACOSTA Data Collection Retail District Manager is to manage a team with on time delivery of high quality data.  This is achieved by managing a remote group of qualified Team Leaders and Data Collectors on each aspect of their position.

Responsibilities

Delivery

  • DM will ensure on time delivery of stores, surveys and projects.
  • Route optimization
    • Consistently make sure routes assigned are efficient
    • Open req's as necessary for best delivery of all projects
    • Assign new projects to Data Collectors for optimal delivery
  • Cost management of uncovered stores (NRR).
    • Work with Region Operation Manager to determine cost associated with remote uncovered stores and possible solutions

Quality

  • DM will utilize available reports to manage project quality issues.
  • Manage Team Leaders in all new projects to conduct training and coaching.
  • Ensure all Team Leads and Data Collectors are trained in all projects before execution begins

Efficiency/Scan rates

  • District manager will monitor the scan rate report monthly and continue to drive scan rates up.
  • Work with Team Leader's to ensure they understand scan rates and how to assist with increasing in Team Leaders sub territory.
  • Advising Data Collectors how scan rates affect them and how to improve performance.

Field Management

  • One on one validations of Team Leader's to ensure quality
  • Manage Training time (both new hire and refresher)
  • Manage client validations (both routine and mandatory)
  • Communication for all field staff within territory
  • New Project's
    • Every Data Collector must be contacted or visited at least once for every new project
    • Ensure all Data Collectors fully understand the project.
  • All initial new hire communication
    • Job responsibilities
    • Training plan/expectation
    • Assignment
    • Follow up communications (i.e. how is training going, any questions, NI questions, Field support, etc)
  • DCA counseling:
    • Work with ROM and/or HR on all counseling issues.
    • Deliver disciplinary actions in a timely manner
Qualifications

Minimum Education Requirements:

  • Equivalent experience required.
  • French/English Bilingual

Language:

Experience Requirements:

  • Minimum of 3 years of managerial experience is preferred, demonstrating leadership in remote team management  
  • Minimum of 3 years of retail merchandising experience, preferably within Consumer Packaged Goods (CPG) companies.
  • Must have a valid driver's license and be able to drive a car for an extended period of time.
  • Must be available for overnight travel.
  • Must have excellent verbal and written communication skills.
  • Advanced computer skills including Word and Excel and other workplace communication tools
  • This role requires flexibility beyond a standard Monday to Friday, 9:00 AM to 5:00 PM schedule. Team support and operational needs may arise outside of regular business hours, including evenings and weekends. The successful candidate must be available to assist team members as needed to ensure seamless execution and support across all timeframes.
  • The ideal candidate must demonstrate a strong sense of urgency to meet our demanding delivery timelines. Ensuring adequate coverage is essential to achieving our operational goals and maintaining quality execution.