Associate Network Analyst

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.

CDW is looking for an Associate Network Analyst to join its Managed Services NOC team. Your background should have exposure to a variety of technologies including networking, security, virtualization, servers and storage and public cloud. Excellent customer service while solving problems should be a top priority for you. CDW is a fast-paced, entrepreneurial environment so to be successful you'll need to be a pro-active individual, take direction well, communicate succinctly and collaborate effectively.
 

What you'll do

Support

• Troubleshoot and resolve technical issues in a multi-customer NOC environment with 24/7/365 coverage
• Work with ticketing and monitoring systems
• Technical support areas include: networking, security, virtualization, patching, servers and storage, and public cloud
• Collaborate with teams internally and externally
• Respond to alerts and action or escalate as require
• Coordinate with vendors to troubleshoot, repair, or replace hardware
• 12-hour Shifts are on a rotating schedule to cover 24/7 operation

Operations

• Follow ITIL practices regarding incident, problem and change management
• Perform administration on network devices, security appliances, servers, storage, hypervisor, and cloud.
• Document and update technical procedures, administrative processes, configuration management database
• Patching customer environments

What you need to succeed

 Must-have

• Experience with ticketing and monitoring systems
• Understanding of Windows, Linux, networking, storage, and basic security technology
• Ability to complete security clearances
• A combination of; technical training from a college or university, equivalent industry experience (1-2 years), or technical certifications from industry vendors (eg CCNA, MCT)
• Ability to work in a 12-hour rotating shift environment

Nice-to-have

• Bilingual English and French

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary range : $56,700 - $81,420

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.