MOA/Receptionist (Patient Care Team) - Tri-Cities

Coast Therapy is home to an integrated team of medical, sport and wellness practitioners. We are a vibrant organization committed to patient-centered care, and dedicated to optimizing function and quality of life for our patients. We have 4 locations in the Tri-Cities, 2 in Ridge-Meadows, and one in East Vancouver.

Our patients place their care and trust in us. Kindness, empathy and professionalism are vital. If you are energetic, friendly, polite, professional, and motivated, then we are eager to have you join our Patient Care/ Office Assistant team

Job Description:

You will be the first point of contact for patients and guests, which means you are responsible for ensuring they all enjoy an exceptional experience whether they enter the facility in person or contact us via phone/email. We have a variety of shifts available, keeping in mind that Coast Therapy is open both weekdays and weekends, including evenings during the week; thus preference will be given to those able &/or willing to work a variety of shifts.

What you will be doing:

• Greeting patients and guests in a supportive, welcoming and professional manner, while maintaining strong relationships and confidentiality that promote trust and client satisfaction
• Developing and maintaining an exceptional working knowledge of the therapies and services offered at Coast Therapy.
• Ensuring information is accurate and consistently communicated to clients, prospective clients and staff to support business growth
• Maintaining a clean hygienic and tidy environment in the reception area, treatment rooms and surrounding common areas
• Consistent application of existing policies and procedures including the enforcement of our established 'rules' and behavioral expectations of patients and members
• Scheduling, booking and taking payments for all patients. Accuracy and attention to detail are very important
• Answering and making phone calls, returning emails and taking care of client or visitor requests and inquiries
• Responding to our online booking requests with accuracy and promptness
• Performing on-going, shift-specific duties (administrative and other)

Experience and Skills required :

• Conscientious and professional, with respect for detail and a desire to consistently do a great job.
• Must be pro-active and self-motivated, with the ability to work in a diverse, fast paced, and dynamic environment. Multi-tasking and organization is not just a word, but a necessary reality for our clinics.
• Excellent communication skills (written and verbal)
• Computer literacy, including Microsoft office
• MOA certificate of achievement, or equivalent in-clinic experience is an asset but not necessary
• Experience with Janeapp or other practice management software is an asset but not necessary (otherwise must be trainable, willing to take direction and learn).

Some of the Perks:

• Supportive team environment working alongside medical and health professionals
• Professional, clean, health-conscious environment
• Flexible schedules, with our willingness to accommodate educational and family needs
• May be eligible for benefits (position dependent)
• Opportunity to actively participate in the professional practice community with social and community events

Wage/Salary: Dependent on experience, qualifications and job description

Hours/Locations: We are hiring primarily for the Tri-Cities locations, while also having space for the ideal candidate at any location. full-time positions for Port Coquitlam/Coquitlam/Port Moody - evening and weekend availability, Preference will be given to those with flexibility and availability, and those looking for longer term &/or to settle into a career position.

Please apply with your resume with Cover Letter

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PRIVACY and CONFIDENTIALITY

We appreciate your interest in Coast Therapy and we will review your application as soon as possible. Please note that only those candidates selected for an interview will be contacted. As part of our professional commitment to privacy, all candidate information will be kept in the strictest of confidence. All successful candidates are subject to background check, including criminal and education verification at employer's discretion.

Job Type: Full-time

Pay: $19.00-$23.00 per hour

Benefits:

• Company events
• Extended health care
• Flexible schedule
• Paid time off

Application question(s):

• Please confirm that you are aware that you can work evenings and weekends.
• What motivated or attracted you to apply to our company?
• Which locations are you able to work from (Coquitlam, Port Moody or Port Coquitlam)? *Please list all that apply. (Your answer will not negatively affect your potential for hiring but may help us have more options for you if you are a positive candidate)

Work Location: In person