Pharmacy Operations Representative

The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications. Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant that provides meaningful support at the right time to our members for better health and peace of mind.

Do you want to work with a great team & improve patient lives every single day?

Do you want to make a difference and improve patient health outcomes every day?

In this role, you will be on a team of like-minded, energetic, and motivated people primarily responsible for managing patient profiles and processing prescriptions. That includes a data entry component where you will be creating and maintaining accurate patient medication profiles, entering new prescriptions, and liaising with patients to ensure their medication needs are being met. It also includes a reimbursement component where you will be processing and adjudicating prescriptions, and solving any related issues.

In addition to helping Canadians' live healthier lives, we offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration and passion for healthcare.

Essential Functions

• Gather information to create and maintain patient medication profiles
• Accurately enter patient's prescription information into the pharmacy software as well as maintain patient's medication profile updates.
• Investigate and solve data entry related escalations
• Accurately process and adjudicate prescriptions through Kroll pharmacy software
• Resolve issues related to adjudication
• • Collaborate with other pharmacy team members to ensure that medication is being dispensed on a timely manner for continuation of therapies.
• • Provide exceptional customer service over the phone and through other communication channels
• • Address any billing and invoicing issues in a timely manner
• Support inventory control and inventory management
• Escalate complex situations as necessary

What we are looking for:

• 1 Year of pharmacy-related experience in a Kroll-pharmacy based setting
• Working knowledge of processing and adjudicating prescriptions
• Proficient in Kroll software is a MUST
• Intermediate skills in MS Office (Word, Excel, Outlook) are required.
• Experience with CRM system will be an asset
• Knowledge of pharmaceutical math
• Excellent written and verbal communication skills
• Strong work ethics and positive attitude is a must
• Strong interpersonal skills with ability to work independently with minimal supervision
• Highly adaptable to change in a fast-paced environment
• Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly

What we offer:

• Competitive base salary and performance-based bonus structure
• Benefits are available to both full-time and part-time permanent employees who work a minimum of 20 hours per week
• Annual Performance Bonus and Pension Plan Contribution for Permanent employees
• Employee Family Assistance Program
• 20 PTO days to start for Full-time Permanent employees
• Opportunity for career advancement within our growing company
• Corporate business hours (8 AM-6PM) & Occasional Saturdays.

INTERNAL APPLICATIONS DEADLINE - NOVEMBER 18, 2025

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: - Do not email - for an update on your application or to provide your resume as you will not receive a response.