Manager, Human Resources – Home Office

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

MISSION

The Manager, Human Resources – Home Office partners with specific Home Office departments and client groups to foster a high-performance culture by embedding and elevating exceptional HR processes and practices consistent with Indigo's Guiding Principles. This role provides leaders with ongoing HR partnership to build engaged, productive and empowered teams. By collaborating with HR Centres of Excellence, the Manager, Human Resources – Home Office ensures the effective delivery of core HR processes—including Recruiting, Onboarding, Performance & Potential, Training & Development, and Total Rewards—driving organizational success through people.

This role supports specific Home Office client groups and is based at Indigo's Home Office, reporting to the Director, Human Resources.

KEY ACCOUNTABILITIES

Business Partnership

• Build relationships with business leaders and people leaders to establish credibility as a trusted advisor and strategic partner
• Provide sound guidance and support on people plans that contribute to client group strategic decision-making
• Provide communication and change management expertise on business initiatives and support people leaders at all levels to effectively facilitate change
• Understand market trends, business models and business strategy, and translate those requirements to deliver organizational and talent-related insights
• Support organizational design/operational model changes within assigned client groups and impact of changes on talent
• Leverage people analytics to identify risks and implement mitigation strategies, drive insight to enhance overall organizational culture and team effectiveness
• Support various HR initiatives to all assigned client groups

Employee Relations/ Engagement

• Help to define employee engagement goals and action planning strategies to drive increased engagement
• Work with leaders to define and implement tactics that positively impact team culture and enhance overall team performance
• Provide effective coaching, counseling and performance strategies on all employee relations situations in alignment with best practices demonstrating sound understanding of employment law and applicable legislations
• Partner with people leaders on high risk/complex written communications across client groups

Talent Management/ Training & Development/ Staffing

• Work with COEs on development and execution of client group-specific people solutions related to talent management, development planning, succession planning, training programs (facilitation and coordination)
• Support the staffing process for assigned client groups and work with leaders to ensure effective hiring decisions, onboarding & orientation
• Identify talent issues and impacts on business and work with leaders to design plans to address
• Support the administration of foundational HR processes to ensure timely and accurate record keeping in UKG

Liaise between Client Groups and Centres of Excellence (COE)

• Continuous improvement mindset to solve individual issues, and to instill best practices or systems thinking to embed processes and solve for future issues
• Obtain relevant data from HR COEs and interpret for assigned client groups to ensure organizational programs land effectively
• Communicate and support assigned client groups to embed HR programs – e.g., annual processes, succession planning, changes in HR policies/programs, etc.
• Act as subject matter expert for client groups when partnering with COEs on development of people processes, projects and policies

Work Experience / Education / Certifications

• Minimum 5-7 years progressive experience in HR business partner or generalist role in a complex business
• Post-secondary education with a focus on HR or business-related discipline, or equivalency. CHRL or equivalent an asset
• Experience supporting leaders and businesses through change
• In-depth knowledge of Ontario and Canadian employment legislation
• Previous experience with UKG (HRIS) an asset

Competencies / Skills / Attributes

• Strong business acumen and strategic problem-solving to assist leaders in solving organizational, people and change priorities
• Trusted advisor with excellent communication, relationship-building and stakeholder engagement skills
• Cultural engagement expert with a focus on operational excellence
• Experience navigating complex employee relations situations
• Strong organizational skills with the ability to effectively manage competing priorities

Other (travel, Bilingual, etc.)

• This role will require 4 days per week at the Indigo Home Office located at 620 King St W, Toronto, ON M6K 0C6, Canada

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the LGBTQIA community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].