Claims Manager
3 days ago
The Claims Manager works with the Director of Claims - Property sharing tasks, supervising the Claims teams and operations including assignment of claims, directing process, maintaining quality control, and providing performance feedback and reviews. They ensure the company's claims plan is met and that the company Policies and procedures are adhered to.
The Claims Manager contributes to the strategic direction of the Claims Department through discussion and implementation of new initiatives to benefit claims processes, services, and costs.
Responsibilities:
Meet consistently with team members to provide soft skill coaching and career development mentorship for the betterment and success of all team members.
Review new losses for assignment including providing technical coaching where required.
Supervision/examining claims files for Staff and Independent Adjusters.
Respond to technical and procedural questions of Claims staff as needed.
Review and approve reserve and payment requests above adjuster authorities.
Provide input and insight on wording interpretation discussions with claims team members, underwriters, branch managers, and wording specialists.
Respond to questions and concerns of brokers, third party insurers, and customers in an accurate and timely manner.
Participate in audits of files for the Branch and when requested, work with the Company Audit Team to audit files for the other Branches in the company.
Participate in discussion with Claims Management team around the standardization of departmental processes.
Participate in researching new Claims strategic initiatives and participate on implementation teams.
Participate in regular reviews of industry-wide claim practices and participate in implementing related updates to claim procedural manuals and system changes.
Requirements:
Candidates must reside in Canada and be authorized to work in Canada.
Minimum of ten (10) years experience in Claims/adjusting and three (3) years entry level supervisory experience.
Exposure to multiple lines of insurance (personal property, commercial property, farm property and automobile).
Strong understanding of Guidewire or ability to learn quickly required
In-depth knowledge of the insurance industry, insurance claims, and insurance law and regulation
Strong interpersonal skills, ability to develop and maintain strong business relationships.
Excellent verbal and written communication skills.
Exceptional organizational skills and attention to detail.
Demonstrated skills with Microsoft Office Suite (specifically Word, Excel, PowerPoint and Teams) and Adobe Acrobat.
High School Diploma required.
CIP designation required.
FCIP designation (or nearing completion) preferred.
Post secondary education in business, agriculture, or insurance is required.
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