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Relationship Manager
6 hours ago
Relationship Manager – Executive Engagement
Toronto, ON - Remote/Hybrid
Technology, SaaS & Cybersecurity Services
Competitive salary $175,000-$250,000 based on experience with bonus, benefits, and a collaborative team culture
Our client, a well-established organization operating in the cybersecurity and digital risk advisory space, is seeking a Relationship Manager to strengthen executive-level partnerships with key enterprise clients. This role ensures client leadership teams feel informed, supported, and connected to the organization's mission and solutions. You will act as a trusted liaison between internal stakeholders and the C-suite, helping drive customer satisfaction, renewal outcomes, and long-term strategic value. The position requires a blend of executive presence, business acumen, and proactive engagement to keep clients engaged and confident in the services delivered.
The Role
- Represent the organization in senior executive forums, cultivating strong relationships with C-level leaders and strategic partners.
- Host and manage executive briefings, business reviews, and client-site engagements that reinforce trust and alignment.
- Act as a strategic advisor by understanding client goals, operational risks, and emerging cybersecurity priorities.
- Facilitate smooth escalation and resolution of issues, coordinating cross-functional efforts for timely outcomes.
- Maintain clear intelligence on client structures, decision-making patterns, and industry trends to tailor engagement strategies.
- Drive initiatives that deepen long-term client commitment and expand partnership opportunities.
- Participate in industry events and networking forums to enhance market presence and strengthen executive networks.
- Collaborate closely with sales, delivery, and technical teams to ensure seamless end-to-end client experiences.
- Support account planning and forecasting activities through informed insights and stakeholder alignment.
The Ideal Candidate
- 7+ years in senior-level client relationship, account management, or advisory-focused roles, ideally within technology, cybersecurity, or professional services environments.
- Demonstrated success building trust and influence with executive decision-makers.
- Excellent communication, presentation, and relationship-building skills with a polished and confident presence.
- Strategic mindset with the ability to identify value opportunities and anticipate future client needs.
- Comfortable navigating fast-paced, complex enterprise environments requiring discretion and resilience.
- Strong collaboration skills with experience working cross-functionally across commercial and technical teams.
- Adept at managing multiple priorities while maintaining high-touch engagement with key stakeholders.
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