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Customer Success Executive
2 weeks ago
Company Overview
RAM Global Solutions Ltd, a leading provider of vehicle tracking and field service management solutions, is currently seeking a Customer Success Executive to join our growing team in Ontario, Canada. This position is fully office-based (5 days per week).
Following our acquisition by Klipboard (formerly KCS) in February, we're entering a new and exciting phase of growth. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, this is a unique opportunity to join a dynamic, forward-thinking organization.
About the Role
As a Customer Success Executive, you will be responsible for ensuring a positive customer experience by providing proactive support, building strong client relationships, and addressing any challenges effectively and professionally. You'll play a key role in customer retention and operational success.
Key Responsibilities
- Troubleshoot and resolve customer issues with urgency, aiming for first-contact resolution.
- Respond to customer inquiries through various channels, including phone and email.
- Accurately process equipment service and accessory orders.
- Coordinate with partners and subcontractors to schedule service and installations.
- Maintain detailed and accurate case documentation in internal systems.
- Manage daily case volume and ensure consistent follow-up.
- Handle channel escalations efficiently and professionally.
- Maintain up-to-date knowledge of all RAM Global products, solutions, and subscriptions.
- Provide internal support to departments including Sales, Implementation, Tech Support, Finance, and Logistics & Returns.
- Oversee order response times and manage installation lead times.
- Support customer retention through effective communication and relationship building.
Required Qualifications
- Minimum 3 years of experience in customer support or administrative roles, preferably in a tech or software support environment.
- Strong problem-solving skills with the ability to deliver quick and effective resolutions.
- Excellent verbal and written communication skills, with the ability to clearly explain technical processes to non-technical users.
- Demonstrated experience in building and maintaining customer relationships.
- Highly organized and self-motivated, with the ability to work independently.
- Collaborative team player with a positive, proactive attitude.
- Experience using Salesforce is considered a strong asset.
- Bilingual language skills (French or Spanish) are considered a strong asset.
What We Offer
- Competitive annual salary of $60,000 CAD
- Comprehensive health care benefits
- Opportunities for professional growth within a rapidly scaling company
- Collaboration with international teams across North America and the UK
If you're a customer-focused professional looking to grow your career with a fast-paced, innovative organization, we'd love to hear from you.
Apply now to join the RAM Global Solutions team.
Job Types: Full-time, Permanent
Pay: From $60,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
