Client Advisor

6 days ago


Nepean, Ontario, Canada Black Tar Construction Full time

Job description:

About Black Tar

Black Tar is a family-owned paving and construction company recognized among Canada's Top 50 Fastest-Growing Businesses and awarded Ottawa's Top Paving Contractor for six consecutive years by the Top Choice Awards, Canadian Business Review Board, and Best in Business Canada.

For more than a decade, we've proudly served the Ottawa region with asphalt paving, maintenance, and interlock services, built on a foundation of quality, integrity, and safety. We are committed to putting employees first, creating a workplace where people grow, feel supported, and take pride in their work.

Job Summary

The Client Advisor – Asphalt & Paving Services is responsible for preparing accurate paving estimates, communicating quotes, and managing customer relationships through digital and phone channels.

Working closely with our Sales Coach, you'll play a key role in ensuring clients receive professional, clear, and timely service from first inquiry to project completion.

Key Responsibilities

  • Prepare and update 
    asphalt paving and maintenance estimates
     using CRM software and satellite imaging tools.
  • Communicate 
    quotes, pricing, and service details
     to customers via phone and email, emphasizing the value and quality of our work.
  • Handle 
    customer inquiries, objections, and concerns
     professionally, escalating complex cases when required.
  • Conduct 
    follow-ups on quotes and leads
     to maximize sales conversions and customer satisfaction.
  • Maintain accurate digital records and ensure compliance with 
    data privacy and company standards
    .
  • Participate in ongoing 
    sales training and performance improvement
     initiatives.
  • Contribute to a 
    positive and professional team culture
     that reflects Black Tar's commitment to service excellence.

Qualifications

  • Minimum 
    2 years of experience
     in sales, inside sales, or customer service (construction, paving, or home improvement background preferred).
  • Proficient with 
    computers, CRM systems, email, and digital communication tools
    .
  • Strong 
    sales, negotiation, and closing skills
    .
  • Excellent 
    written and verbal communication
     abilities.
  • Highly 
    motivated, confident, and goal-oriented
     individual with a positive attitude.
  • Comfortable working 
    independently in a digital environment
     and managing multiple tasks efficiently.

What We Offer

  • Competitive 
    base pay with performance bonuses and incentives
    .
  • Opportunities for 
    career advancement and professional development
    .

  • supportive, family-oriented team culture
    .
  • Work with a 
    trusted, recognized brand
     known for quality and reliability.

Join Black Tar and help us pave the way to continued success.

Apply today and become part of one of Canada's most respected asphalt paving companies.

Job Types: Full-time, Permanent

  • Work Location: In person

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