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Senior Director, CSG Sales

2 days ago

Greater Montreal Metropolitan Area, Canada Salesforce Full time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category

Program & Project Management

Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is looking for a highly motivated leader to manage the team responsible for proposing, developing, executing, tracking, and reporting on Programs in support of the Global Renewals Organization. These programs are focused on Preventing & Offsetting Attrition at time of Renewal at scale, and delivering better customer Retention/Growth outcomes. This leader will work cross functionally with the wider Sales, Renewals, Product, & Strategy teams to deliver targeted & measurable business outcomes that fuel our overall Renewals Strategy.

The role will require business analysis and Salesforce reporting work, as well as the ability to partner and collaborate with team members throughout Salesforce. This role will use data to evaluate business scenarios, plan efficiency initiatives, design processes, and deliver insights. Deliverables include sales strategy, identifying focus areas, program proposals, custom performance analysis, process documentation, reporting, and dashboards to presentation-ready content for senior Salesforce leadership.

Responsibilities

  • Partner with the Global Renwal & Sales Leaders to mitigate attrition & drive growth at time of Renewal
  • Partner with OU Sales Programs Managers to scale Programs direct to the OUs
  • Drive accountability & impact across both the Renewals Programs Team & the Renewals Field Team
  • Identify and recommend areas of strategic focus
  • Propose, create, prioritize, execute, and report on the impact of Renewals Programs
  • Lead multiple complex and strategic projects to support revenue retention & growth
  • Partner with the business to align on goals, challenges, and data needed to support the strategy and proactively make recommendations
  • Provide management with scope, timeline, requirements, benefits, and return on investment for each project
  • Communicate risk clearly and take the lead in developing resolution strategies
  • Represent the Renewals team on broader cross-functional projects involving other parts of the business as needed

Experience
Desired Skills/Experience:

  • 10+ years of relevant experience, ideally in Sales Strategy, Renewals Strategy, Business Operations, Strategic Finance, Consulting, or related fields
  • Experience building and leading high performing teams
  • Proven success in sales strategy or business operations related to business metrics, operations, and revenue growth
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Skills

  • Confident communicator with attention to detail, oral, written, and presentation skills
  • Ability to structure and transition complex problems to solutions
  • Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations
  • Building and delivering presentations to senior executives and translating data insights into concise and insightful executive summaries and presentations
  • Ability to see the big picture, innovate, and adapt to change
  • Knowledge of Salesforce products desired or experience with comparable enterprise business technology tools
  • Get it-done attitude with a strong sense of team spirit
  • Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.