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Manager – IT Asset Management

3 hours ago

Toronto, Ontario, Canada XFactor Talent Full time

Employment Type: Contractual

Contract Duration: 6 months

Role Summary

The Manager, IT Asset Management leads the management of technology assets

(hardware, software, and selected operational technology), ensuring procurement and

compliance obligations are met while optimizing cost and value. This role owns the day-

to-day ITAM service, governs core processes in ServiceNow, and partners closely with

Finance, Procurement, and Technology delivery teams.

Responsibilities

Strategy & Governance


• Operate the ITAM practice in alignment with corporate IT Asset Management and

SACM policies.


• Define and maintain data requirements for AMDB/CMDB records.


• Ensure every asset has a clearly documented owner and is governed per

enterprise standards and requirements.

Process & Platform Ownership


• Own ITAM process design and execution in ServiceNow.


• Establish and run data health controls, reconciliations, and periodic audits.


• Coordinate integrations with discovery/inventory sources and identity/device

enrollment systems.

Software Asset Management (SAM)


• Govern software license position and compliance.


• Leverage approved SAM tooling and discovery data to produce compliance

reports and cost-optimization recommendations.

Hardware & OT Asset Management


• Govern asset intake, tagging, moves/adds/changes, and stock/in-use states.


• Lead the hardware disposal program, ensuring approved vendor usage and

complete documentation.

Risk, Compliance & Audit


• Prepare for and support internal and external audits.


• Maintain audit evidence and remediation plans.

Financial & Vendor Partnership


• Provide authoritative asset data to support renewals, budgeting, and cost-savings

tracking.


• Contribute ITAM insights to contract negotiations and technology governance.

Reporting & Insights


• Publish operational dashboards and management reports for leadership.

Leadership


• Lead, coach, and develop a team of ITAM analysts.

Qualifications

Must-have


• 7+ years of experience in IT Asset Management / SACM, with at least 2 years in a

leadership role operating ServiceNow or similar asset management systems.


• Deep knowledge of ITAM/SACM policies, controls, and governance.


• Hands-on expertise with ServiceNow ITAM/SAM/CMDB and discovery/inventory

sources.


• Proven ability to manage hardware disposal programs and complete compliance

documentation.

Nice-to-have


• Experience with enterprise SAM optimization programs and license compliance

tooling.


• ITIL 4, ServiceNow CIS-SAM, or CIS-CMDB certifications.