Senior Kitchen Appliance Service Technician

Join a Great Team with a Great Work Environment

Kampen Appliance Service, is seeking a Senior Kitchen Appliance Service Technician – Barrie, Muskoka and North Region. Since 1968, Kampen has been a family-owned premium residential appliance business dedicated to customer service excellence. They have the honour of being the "only" Premier Factory Certified Service Centre in the Greater Toronto and Hamilton Area (GTHA) as well as Barrie, Muskoka and the northern surrounding areas servicing premium brands such as Sub Zero, Wolf and Cove products. You can find more details at

Note: this is a remote position with minimal requirement to travel to the Kampen office in Woodbridge. Candidates will be considered from Barrie, Muskoka and the northern surrounding areas.

The Senior Appliance Service Technician is responsible for providing courteous and professional technical service to all of Kampen's valued customers, diagnosing and repairing various premium kitchen and other household appliances (including refrigerators, gas ovens, and washer/dryers) while upholding the company's high standards of customer service excellence.

The Senior Appliance Service Technician is responsible for providing courteous and professional technical service to all of Kampen's valued customers, diagnosing and repairing various premium kitchen and other household appliances (including refrigerators, gas ovens, and washer/dryers) while upholding the company's high standards of customer service excellence.

Main Responsibilities

• Diagnose and repair premium residential kitchen and other home appliances in customer's homes and in shop as necessary
• Organize and maintain a clean and safe work environment in each customer's home, following all safety rules, policies and procedures
• Trace electrical circuits, follow diagrams and conduct tests to locate shorts and grounds
• Provide customers with information regarding the operation and care of appliances and respond to customer inquiries, ensuring customers fully understand the situation and are satisfied
• Proactively promote other services and programs to customers
• Complete required written documentation for customers such as estimates (including recommendations on whether appliance repair or replacement is a better choice), invoices and purchase orders and collect payments
• Operate and maintain company vehicle along with managing the inventory of truck stock to ensure appropriate parts are available for service calls
• Attend manufacturer training to keep up to date on new products
• Meet or exceed all of Kampen's "Customer Service Promise" performance standards

Essential Requirements:

• Minimum of 5 years of related experience (kitchen and other home appliance experience is necessary)
• G2 gas license is essential
• ODP (Ozone Depletion Prevention) card
• Excellent customer service skills
• Detail oriented, diligent and organized
• Ability to work independently and as part of a team
• High school diploma
• Valid driver's license and basic knowledge of Barrie, Muskoka, and the surrounding areas
• Strong verbal and written communications skills

Assets:

• Prior experience servicing Sub Zero, Wolf, Sirius and Cove products

What Kampen Offers:

• Excellent compensation package (base salary, no commission)
• Profit sharing
• Health and dental benefits covered at 100%
• Company van and tools for service calls
• Progressive and positive working environment (great customer reviews)
• Great working conditions in high end homes
• Career development - extensive training and support will be provided

If you are customer focused and interested in servicing premium products with the best product backing in the industry, please send a resume and cover letter via this website.

We thank all candidates; however, only those to be interviewed will be contacted.

Kampen is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodations during the recruitment and selection process, please notify us and we will work with you to meet your needs.

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Ability to commute/relocate:

• Barrie, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• kitchen appliance repair: 5 years (required)

Language:

• English (required)

Licence/Certification:

• G2 gas license (preferred)
• Ozone Depletion Prevention card (preferred)

Work Location: In person