Guest Services Supervisor

18 minutes ago

Guelph ON NG G, Canada 11 Corporate Guelph Hospitality Inc. Full time

JOB REQUIREMENTS:

The Guest Service Supervisor is responsible for supporting the day-to-day leadership of the Front Desk team and ensuring the delivery of exceptional guest service in accordance with IHG Brand and Staybridge Suites Guelph Standard. The role requires strong operational knowledge, the ability to supervise staff, and the capability to handle guest concerns and operational challenges with professionalism.

Key requirements include:

  • The ability to supervise and guide the Front Office, ensuring all procedures, policies, and brand standards are consistently followed.
  • The ability to assist with scheduling, training, coaching, and performance support for guest service agents.
  • The ability to support the Front Office Team in achieving guest satisfaction goals, upsell targets, and service recovery standards.
  • The ability to respond effectively to guest feedback, concerns, and any hotel emergency or safety situation in a professional and calm manner.
  • Strong working knowledge of hotel systems, cash handling procedures, and guest service operations.
  • The ability to work collaboratively with Sales, Housekeeping, and Maintenance to ensure smooth daily operations.
  • The ability to Manage all administrational duties as specified by the company

DUTIES:

  • Oversee guest check-in and check-out procedures with accuracy and efficiency.
  • Provide daily supervision, direction, and support to front desk agents.
  • Issue room keys, registration documents, parking passes, and guest collateral.
  • Handle guest inquiries, transportation requests, special accommodations, and problem resolution.
  • Prepare bills, process payments, reconcile floats, and ensure accurate cash handling.
  • Review shift reports, unresolved departures, credit card authorizations, and billing accuracy.
  • Conduct welcome calls, follow up on guest concerns, and ensure prompt service recovery.
  • Maintain a clean, organized, and welcoming front desk environment.
  • Respond to telephone, email, and in-person inquiries professionally and promptly.
  • Ensure all guest requests and issues are addressed or delegated appropriately.
  • Support training of new team members and reinforce service standards.
  • Assist leadership with administrative duties such as scheduling, reporting, and communication.
  • Represent the hotel in a positive and professional manner at all times.

APPLICABLE SKILLS AND REQUIREMENTS:

  • Previous hotel experience required; supervisory or senior front desk experience preferred.
  • Knowledge of Front Office operations and the Rooms Division.
  • Experience with Opera/Opera Cloud PMS is an asset.
  • Strong communication skills—both written and verbal.
  • Excellent organizational and time-management abilities, with capacity to prioritize tasks.
  • Computer literacy, including Microsoft Office Suite (Word, Excel, Outlook).
  • Strong problem-solving skills and ability to manage service recovery effectively.
  • Ability to work in a fast-paced environment with a guest-first mindset.
  • Must be available for a flexible schedule including days, evenings, weekends, and holidays.
  • Post-secondary education in Hospitality or related field is an asset.

In return, Staybridge Suites Guelph offers a competitive wage, benefits package, and opportunities for growth within the hotel and KRS Hospitality Group. If you are passionate about hospitality and ready to take the next step in your career, we encourage you to apply online today.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Job Type: Full-time

Pay: From $42,000.00 per year

Experience:

  • hotel front desk : 1 year (required)

Work Location: In person

  • Guest Services Supervisor

    5 days ago

    Guelph, Canada Comfort Inn Guelph Full time

    **GUEST SERVICES SUPERVISOR** **DEPARTMENT: GUEST SERVICES** **REPORTS TO: Owner/General Manager** **SHIFT: 7am - 3pm Monday - Friday** **SUMMARY**: To ensure efficient operation of the front office department including front desk, night audit, reservations and Breakfast. The Guest Services Supervisor is to maintain control of and oversee these areas...

  • Guest Services Supervisor

    7 days ago

    Guelph, Canada Comfort Inn Guelph Full time

    **GUEST SERVICES SUPERVISOR** **DEPARTMENT: GUEST SERVICES** **REPORTS TO: Owner/General Manager** **SHIFT: 7am - 3pm Monday - Friday** **PLEASE NOTE THIS IS A ONE YEAR CONTRACT** **SUMMARY**: To ensure efficient operation of the front office department including front desk, night audit, reservations and Breakfast. The Guest Services Supervisor is to...

  • Guest Service Agent

    4 days ago

    Guelph, Canada Comfort Inn Guelph Full time

    GUEST SERVICES AGENT We need someone for Saturday & Sunday 3pm - 11pm then available on call for 2 more shifts per week as well a Sunday Overnight Shift. - **AFTERNOON SHIFT 3:00pm - 11:00pm Thursday & Friday**_ - **MIDNIGHT SHIFT 11:00pm - 7:00am Sunday**_ - **+ Midnight Shift Premium available of $1.00 extra (for 12pm - 7am).**_ DEPARTMENT: Guest...

  • Guest Service Supervisor

    2 weeks ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is currently seeking a Full Time Guest Service Supervisor to join our growing team! Situated in the heart of Niagara, this is an excellent opportunity for those with a passion for guest service and luxury! **What you'll be doing**: - Assist the Front Office Manager with comment card recovery, and scheduling. - Manage all Guest Room...

  • Guest Service Supervisor

    5 days ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is currently seeking a Full Time Guest Service Supervisor to join our growing team! Situated in the heart of Niagara, this is an excellent opportunity for those with a passion for guest service and luxury! **What you'll be doing**: - Assist the Front Office Manager with comment card recovery, and scheduling. - Manage all Guest Room...

  • Full-Time Team Member/Supervisor Dayshift

    16 minutes ago

    Guelph, ON NG C, Canada Tim Hortons Full time

    Job Title: Restaurant Team Member/SupervisorThere is ONE full-time position available for a Team Member or Supervisor depending on your qualifications. For the Supervisor position, there would be a 2-4 week trial period as a Team Member during the onboarding process before moving to Supervisor.The Supervisor position has a $2/hour premium.FULL-TIME TEAM...

  • Food Service Supervisor

    1 week ago

    Guelph, Canada Tim Hortons | Addurobi Investments Full time

    As a **Food Service Supervisor** at Tim Hortons, your top priority is driving guest satisfaction through strong leadership and operational excellence. You will lead by example on the floor, supporting and supervising Team Members to ensure every guest receives fast, friendly, and accurate service. Whether you are opening the restaurant, overseeing peak...

  • Food Service Supervisor

    2 minutes ago

    Guelph, Canada Tim Hortons Full time

    Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I...

  • Guest Service Expert

    1 week ago

    Guelph, Canada Marriott International, Inc Full time

    **Job Number** 24031140 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Guelph Conference Centre, 50 Stone Road West, Guelph, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will...

  • Receptionist/ Guest Services Coordinator

    4 days ago

    Guelph, Canada THE TEN SPOT Guelph Full time

    **THE TEN SPOT®** Guelph is looking for a **receptionist/ guest services coordinator, **who will act as the conductor of our space and ensure that every interaction a client has with us makes them feel like a ten! **compensation details up front**: - from $15.50 -$18+/hour + commission, commensurate with experience - full health & dental benefits -...