Server - - TD Coliseum x Matty Matheson

Job Title: Server

Location: The Iron Cow

101 York Blvd. Hamilton, ON.

Reports to:

General Managers, Director of Hospitality

Position Summary:

The Server assists in daily restaurant operations and supports the General Managers and Director of Hospitality in their pursuit and delivery of excellent guest experience. The Servers are an integral contributor to the overall success of the restaurant and must champion our philosophy, and mission.

The ideal candidate will have an immense understanding of attention to detail. They will always be willing to go above and beyond in order to create the perfect experience for their guests. They will embody a sense of pride, heartfelt hospitality and grace while in the dining room.

Equity Commitment:

Our House Hospitality Company (OHHC) takes its responsibility as an employer and is committed to equal opportunity. We are committed to the principle of equal employment opportunity for all and to providing employees with a work environment free of discrimination and harassment. OHHC is committed to upholding the highest of standards in relation to internal equity, inclusion, diversity and anti-racism. We offer the opportunity to all staff members to assist in the recruitment practices used within our operation. This includes, but not limited to: sharing job opportunities, challenging recruitment standards, inclusion in group interviews and participation in unique professional development opportunities. We will take steps necessary to ensure that our vision and values are upheld internally. We understand that Diversity and Inclusion are not simply buzzwords and need to be understood and taken seriously within the business. We strive to be inclusive in all hiring practices, training and development provisions. We understand that true inclusion removes all barriers, discrimination and intolerance. When applied properly in the workplace, it is natural for everyone to feel included and supported.

Responsibilities (include but are not limited to the following)

Service Operations

• Maintain an in-depth knowledge of food and beverage on offer to ensure a high standard of service for guests
• Ability to deal with high pressure environments while maintaining a standard set by management and yourself
• Maintain athletic composure throughout service by organizing yourself and your station for success each service
• Set goals to achieve success short term and long term
• Check identification of guests to ensure legal drinking age laws (AGCO) are being complied with
• Serve guests one-on-one or in groups in a friendly, professional and knowledgeable manner
• Maintain daily cleanliness and sanitation of your service areas, equipment and your appearance
• Uphold health and safety protocols in accordance with internal policies, as well as recommended personal hygiene practices outlined by the Ontario health ministry, Health Canada and WHO
• Strong and effective communication with fellow members of The Iron Cow team, Head Chef and General Managers

Required Experience

• Professional and personable; exceptional guest relations skills
• 2+ years of experience in high-volume restaurant or retail roles
• Knowledge of safety, sanitation and food handling procedures
• Strong attention-to-detail and organizational skills
• Smart Serve certificate is required

Required Skills

• Management of space and time is essential
• Exceptional interpersonal skills
• Ability and desire to work with mentors
• Ability to conduct one's self calmly and effectively under pressure
• Solutions and detail-oriented individual with a high degree of professionalism
• Fast-paced independent worker who enjoys a fast-paced environment and varied responsibilities
• High energy, personable and team-oriented collaborator
• Seeks new demanding challenges
• Passionate about food, restaurants and customer service
• Computer literacy and comfortable operating PCs and POS systems

Work Environment

• OHHC strives to provide a safe space and working environment
• The work environment can be loud and busy
• There are many kitchen hazards such as hot surfaces, liquids, sharp knives and slippery floors
• This position regularly requires long hours and weekend work Physical Demands
• The employee is required to stand for extended periods of time (12 hours) as well as walk, bend, stoop, climb, balance, kneel and crawl
• The position requires working feel with fingers and visually inspect, including close and distance vision
• This position requires the ability to use your arms, hands and manipulate fingers to reach, stir, measure, pour, cut, chop, dice, decorate, etc.
• Lifting and/or moving up to 20 lbs. regularly; occasionally lifting and/or moving

up to 50 lbs.