Client Service Representative

1 week ago

Winnipeg, Manitoba, Canada 1c52b3c6-5862-4b0f-b781-344a1e5d3756 Full time $40,000 - $45,000 per year

TIPI Insurance Partners is seeking a detail oriented, motivated, and personable individual to join our office in Winnipeg as a Client Services Representative. This role is a great opportunity to bring your client service experience into a rewarding career in insurance. Once trained, you will be an integral support for our plan members to access and navigate their benefits, allowing them to be fully supported through routine and exceptional claims.

Job Duties and Tasks

Plan Administrator and Plan Member Support

  • Receive questions regarding member plans via phone and email
  • Assist clients with forms, submissions and follow ups
  • Act as a liaison between clients and insurance providers, advocating and communicating on behalf of clients and assisting clients on completing forms/documents to insurance company's specifications

Plan Administrator Training

  • Provide training on benefit plans and electronic systems
  • Guide plan administrators on policy application and coverages

Your Skills

  • Highly effective listening skills, to solve problems and enquiries
  • Concise, clear and empathetic communication skills
  • A natural relationship builder
  • Knowledgeable of Indigenous Culture and Communities
  • Knowledge of Group Benefit and/or Pension plans is an asset

Your Ideal Qualifications

  • You are a team player, client focused and willing to try new things.
  • You have experience working with the public and in customer/client service.
  • 1-3 years in benefit and/or pension administration is an asset.
  • Experience in managing claims is an asset.

What we Offer

  • Competitive Salary
  • Group Benefits and Pension
  • Growth and Training

As an Indigenous owned organization, we strive to create a welcoming environment for all, and to continue creating opportunities for Indigenous persons within our industries. Preference may be given to qualified Indigenous candidates. Please self declare on your application.

TIPI Insurance Partners warmly welcomes applications from individuals with disabilities. We are committed to providing accommodations upon request throughout the assessment and selection process.

Job Types: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • Winnipeg, MB: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Do you have experience working with Indigenous companies, populations or communities?

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Licence/Certification:

  • Certified Employee Benefit Specialist (preferred)

Work Location: In person

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