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Director, Spaces
2 weeks ago
You will shape how people experience Collective Arts across every consumer touchpoint from clicks to visits to experiences. This role requires a leader who brings a customer first mindset along with the ability to connect storytelling, hospitality, and digital performance into one cohesive vision.
This role will require you to be in office at our brewery in Hamilton every Tuesday and Thursday. Additionally, you will need to visit either our Space in Cambridge or Toronto in person once a week.
A typical day as Director, Spaces & E-Commerce includes:
- Manage the day to day operations of the Collective Arts e-commerce business
- Oversee the performance and optimization of the Collective Arts website and e-commerce platform (Shopify), ensuring seamless user experience and merchandising.
- Lead the planning and execution of DTC marketing flows including promotional calendars, email/SMS funnels, acquisition, and retention strategies.
- Provide leadership, accountability, and coaching to all physical spaces (Hamilton & Toronto Taprooms/Retail Stores, Gaslight district), ensuring standards for service and brand experience is consistently met.
- Partner with Marketing, Design/Content and Sales to deliver cohesive storytelling across digital and on site experiences.
- Build strong vendor and community partnerships that enhance our presence, programming, and revenue opportunities.
- Mentor and Spaces leadership team, fostering collaboration, accountability, and a customer centric culture.
- Provide support and guidance for on site programming, events, and special projects that elevate the Collective Arts experience.
How your time will be organized: Direct to Consumer Leadership (50%)
- Day to day website management, strategy, platform optimization, analytics, promotional calendar, email/SMS acquisition
- Work with the Spaces Lead to ensure Collective Arts spaces are meeting brand expectations and customer service standards. You will also lead the programming and events strategy across all spaces
- Leading company wide communications, crisis responses, and partnerships with Marketing, Design, Sales, and Senior Leadership Team.
- Managing current communications staff through day to day tasks, setting their goals, mentoring the team and supporting professional development
We're looking for candidates who:
- 6+ years of e-commerce, hospitality, or retail operations experience with demonstrated success scaling an e-commerce and hospitality business.
- Previous experience running a Shopify website is considered a must have
- Experience leading physical spaces such as taprooms, retail storefronts, or event venues with high hospitality experience standards.
- Strong analytical mindset with the ability to interpret data, understand trends, and take informed action.
- Proven leadership skills with experience managing and developing cross functional teams.
- Experience managing marketplace channels (Amazon, Shopify etc.) including merchandising, customer experience, and fulfillment.
- Familiarity with hospitality, retail, and e-commerce merchandising best practices and the ability to apply them across digital and in person experiences
- Excellent communication and organizational skills with the ability to juggle digital dashboards, live events, and people leadership with ease.
Collective Arts is a grassroots brewery founded on creativity and community. We fuse the creativity of craft beverages with the inspired talents of emerging artists and musicians from around the world. As Collective Arts grows, so do the roles and responsibilities of our team members. We look for all new hires to match our culture of creativity, flexibility and motivation. When we hire you at Collective Arts Brewing, we hire for the future. With unlimited career opportunities, Collective Arts invests in ensuring our teams are always challenged, constantly learning from each other, and are creatively contributing to our next big idea. So, if you are energized by the idea of making a real difference as part of a winning team, we want to hear from you.
We are an equal-opportunity, affirmative action employer. We value and welcome diversity and are committed to creating an inclusive environment where all employees feel like they belong. We will provide accommodations to support applicants with disabilities during the recruitment and selection process. Please contact us at the below email should you require any accommodation to participate in the process.
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