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Room Service Administrator

6 hours ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team
Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Room Service Administrator who shares our passion for excellence and who infuses enthusiasm into everything they do

About The Role
The Room Service Administrator is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The individual will provide an enjoyable dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. They anticipate and service guests' needs before being asked and are knowledgeable about all available menu options, beverage lists, daily specials and are able to provide vivid descriptions of each item. The Room Service Administrator takes guests' In-Room Dining orders, communicates special requests to the Kitchen, coordinates amenity delivery and orders according to Four Seasons Standards.

What You Will Do

  • Taking Room Service orders according to Four Seasons Standards and using the Sequence of service
  • Upselling skills, Food and Beverage knowledge is key
  • Coordinating amenity deliveries
  • Communicate all special requests and allergies to the kitchen
  • Liase between guest, Room Service Managers, servers and kitchen

What You Will Bring

  • College degree specializing in hotel/restaurant management is preferred.
  • Minimum 2 years of previous experience in an F&B operation; hotel experience preferred but not required.
  • Requires good knowledge of food & beverage service.
  • Smart Serve certification is required
  • Requires ability to comfortably operate computer equipment, Microsoft programs (Excel and Word), and other F&B computer systems (Micros, hotSOS, Opera)
  • Requires reading, writing and oral proficiency in the English language. Ability to communicate in a second language a plus.
  • Must have the ability to lift up to 60lbs and applicants must have a flexible schedule with the ability to work all shifts including weekends and holidays.

What To Expect

  • Paid time off, including vacation and floating days
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
  • Complimentary meal per shift in our employee dining room, OASIS
  • Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
  • Robust extended benefit plan, including medical, dental, vision, and pension
  • Monthly Employee Recognition celebrations and Bi-Annual Employee Parties
  • and more

The hourly rate of pay for this role is $26.59.

Schedule & Hours
Successful candidates possess open availability and the ability to work weekends, evenings, holidays.

We look forward to receiving your application

Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.