IT End User Services Analyst
1 week ago
POSITION SUMMARY
The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.
RESPONSIBILITIES
- Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
- Provide second-level user support for hardware and software issues.
- Assist in hardware and software installation/configuration according to corporate policies and guidelines.
- Aid in troubleshooting and diagnosing hardware/software errors.
- Support PC replacement programs and emergency equipment exchanges.
- Provide hands-on assistance for IT project implementations.
- Help with local backup operations in alignment with corporate policies.
- Maintain confidentiality on all user data and related information.
- Strong emphasis on White Glove executive support
- Perform miscellaneous job-related duties as assigned.
QUALIFICATIONS
- A+ certificate or 1-2 years' experience in an end user support environment
- 1-3 years of experience in MS Windows desktop operating system deployment.
- Basic understanding of Software Distribution and Patch Management tools.
- Experience with ITSM systems like ServiceNow.
- Basic knowledge of network infrastructure and security principles.
PHYSICAL & ENVIRONMENTAL DEMANDS
- Medium lifting (30 lbs. – 45 lbs.)
- Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).
TIME TRAVEL REQUIRED
- 10%
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
-
IT End User Services Analyst
4 days ago
Mississauga, Ontario, Canada Vertiv Group Full timeDescriptionPOSITION SUMMARYThe IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work...
-
Software Support Analyst
1 week ago
Mississauga, Ontario, Canada Synergy IT Solutions Inc. Full timeEpicor Prophet 21 (P21) Support AnalystAre you an ERP expert who loves solving complex problems and optimizing business workflows? We are looking for a dedicatedEpicor Prophet 21 Support Analystto join our team In this role, you will be the go-to expert for our ERP system, ensuring our national operations run smoothly and efficiently.The Role at a...
-
Production Support Analyst
6 days ago
Mississauga, Ontario, Canada Axelon Services Corporation Full timeJob Title:Production Support AnalystWork Mode:HybridLocation: MISSISSAUGA, ON, CanadaYou will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.We will be expected in the office weekly 3 days depending on the team requirement.****Video/ f2f interviews are required prior to all...
-
Onboarding Analyst
3 days ago
Mississauga, Ontario, Canada Finastra Full timeWho are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial...
-
Onboarding Analyst
3 days ago
Mississauga, Ontario, Canada Finastra Full time $55,000 - $70,000Who are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial...
-
Murex Business Analyst
3 days ago
Mississauga, Ontario, Canada Signature IT World Inc Full timeMurex-BAMississauga, ON (Hybrid role)Long Term ContractThe challenge for a Murex Analyst is to accurately investigate and resolve discrepancies within Murex modules, ensuring data integrity and reliable risk calculations across treasury, FICC, and EQD products. They must collaborate effectively with cross-functional teams, automate manual processes, and...
-
ERP System Analyst
1 week ago
Mississauga, Ontario, Canada Westerkirk Full timeSummary:Reporting to Manager ERP and engaging across all services delivered by De Havilland Information Technology, we are looking for a dynamic and open-minded individual to join us as an ERP Systems Analyst. You will be part of a team keeping the lights on for De Havilland's IFS application along with its integration, and customizations.The role requires...
-
Senior Quality Assurance Analyst
3 days ago
Mississauga, Ontario, Canada Co-operators Full timeCompany: CGLDepartment: IT-Solutions Delivery P/CEmployment Type: Regular Full-TimeWork Model: HybridLanguage: This role operates in English.Additional Information: This/these role(s) is/are currently vacantThe OpportunityWe are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our...
-
Engineer Senior Analyst
1 week ago
Mississauga, Ontario, Canada Citi Full time US$94,300 - US$141,500Collaboration Services Engineer Senior Analyst - Assistant Vice President (AVP) - Hybrid This is a challenging and exciting opportunity to contribute to the Developer Enablement organization's ambitious goal of establishing a secure development environment and investing in cutting-edge technology to enhance user experience. As a key member of the technology...
-
Senior Financial Analyst
1 week ago
Mississauga, Ontario, Canada Randstad Canada Full timeAre you a highly dependableSenior Financial Analystwho thrives on taking the initiative and owning your results?Do you possessmandatory, proven super-user experience with Epicor Kinetic, specifically leveraging the system for financial and cost management?Do you have solid accounting experience within a manufacturing environment and a desire to builddeep...