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Security Service Technician

2 weeks ago

Edmonton, Alberta, Canada APi Group Full time

Security Service Technician

Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.

Role Summary:

Chubb is currently recruiting a Security Service Technician based out of our Edmonton branch office. The main duties of this role are to carry out inspections and service functions on intrusion alarm systems, access control and camera systems. Overtime, on-call and shift premium work as needed.

Key Job Responsibilities:

  • Communicate with customers to identify the source of the problem of their alarm system.
  • Independently perform high quality service, proper maintenance and make recommendations for improvement to the system if needed.
  • Conduct testing on alarm systems to ensure that the service provided was successful.
  • Inform customers on how to operate and use their alarm system in a takeover situation. In addition, educate the customers on basic knowledge of alarm system utilization.
  • Complete ULC Inspections for both Fire and Intrusion systems
  • Stay up to date on current alarm technology.
  • Networking and programming as required.

Qualifications:

  • 5-10 years of experience in the electronics field or a related discipline, including at least 2 years of experience servicing alarm systems.
  • Possess a valid Provincial Driver's License
  • Experience and technical knowledge of security products and standards/codes
  • Strong knowledge of PC-based applications (Microsoft Office Suite, etc.)

More about the position:

  • Excellent oral and written communication skills in English
  • Strong interpersonal skills and effective at building relationships – with a demonstrated client service orientation
  • Excellent problem solving skills
  • Highly organized and able to work under pressure
  • Adaptable to changing environments
  • General knowledge of and use of hand tools
  • Self-motivated with a genuinely positive outlook

Our offerings include

  • Competitive compensation and benefit package
  • RRSP matching
  • Employee Discounts
  • Learning and Development opportunities
  • Reward and Recognition Program
  • A culture of performance & accountability
  • A supportive and positive team environment

Background Check Requirements: 

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions: 

  • Criminal Background Check 
  • Reference Check 

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. 

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.