Financial Aid Advisor

FINANCIAL AID ADVISOR

OFFICE OF THE UNIVERSITY REGISTRAR

Competition No

CATEGORY

SALARY

CLOSING DATE

Full-Time Continuing (35 hours per week)

MSU Band E (Steps 1-8): $ $45.672 per hour. $57,168 - $83,122 per annum (Based on 35 hours per week).

November 27, 2025

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

MacEwan University is seeking a Financial Aid Advisor for a full-time continuing opportunity with the Office of the University Registrar.

Reporting to the Associate Registrar, the Financial Aid Advisor is responsible for providing a high level of service to understand, anticipate, identify, and resolve issues involving tuition, fees, scholarships, awards, bursaries, and student loans. You will provide expert advice and direction to ensure students are informed about their fees, financial aid options, and are supported during their studies at MacEwan University. In addition, the advising team is responsible for the administration of the university's annual Scholarship, Awards and Bursaries (SAB) program.

Key responsibilities include:

• Facilitating information sessions to support new and continuing students in the completion of student loan applications, SAB applications, and financial literacy;
• Identifying students in financial crisis and exploring options for Emergency Loan or Bursaries. Referring students to other support services throughout the University, as applicable;
• Responsibility for confirmation of Federal/Provincial student loans, grants, scholarships, and bursaries to full-time and part-time students;
• Processing confirmations of enrolment in accordance with all federal and provincial aid regulations;
• Monitoring and updating all provincial and federal student loan portals;
• Providing back up and coverage for cashiering and general fee services and assisting with troubleshooting student accounts and financial aid inquiries;
• Responding to escalated inquiries regarding student accounts and financial aid;
• Responsibility for the administration of MacEwan's SAB offerings including system configuration, processing, decision making, auditing, dispensing, and analytical review of applications; and
• Collaborating with colleagues in Alumni and Development, and Faculties and Schools regarding SAB program administration.

You will have:

• The capability of working effectively both independently and as part of a team;
• The ability to creatively problem-solve, organize, and prioritize tasks;
• Excellent communication skills;
• Strong conflict resolution skills;
• Computer knowledge and proficiency in Word, Excel, Email and PowerPoint; and
• The ability to show empathy and approach a situation with an open mind.

• A minimum of a bachelor's degree in a related field.
• A minimum of 3 years of working experience in a post-secondary environment providing advice and assistance to clients.
• Familiarity with registration and student financial accounts.
• Experience using PeopleSoft Campus Solutions or another Student Information System would be considered an asset.
• An equivalent combination of education and experience may be considered.

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

• Competitive base pay
• Generous vacation time
• Secure pension plan
• Flexible benefits package
• Continuous learning culture
• Opportunities for career growth