DZ Delivery Driver

Big Country Pet Co. is not just any pet food company – we are proud that our flagship brand, Big Country Raw, that is Canada's leader in the frozen raw pet food category. We provide our consumers with healthier food options for dogs and cats, including complete frozen and gently cooked meals, supplements, and treats, as well as distribute third-party premium pet products. We are dedicated to enriching the lives of Canadian pets and the people who love them through high-quality and innovative products. With a profound passion for pets, we continually strive to set new benchmarks for pet nutrition, safety and well-being.

In 2024, the Globe and Mail and Canadian Business Magazine once again recognized Big Country Pet Co. (listed as Big Country Raw) as one of Canada's Fastest-Growing Companies.

1. PURPOSE

The Driver is responsible for establishing and maintaining good relations with customers by providing courteous, efficient, and professional delivery service in a safe and timely manner. Their primary goal is to work efficiently and effectively, while ensuring that they adhere to all health and safety policies and procedures. This works Tuesday to Friday and includes 1-2 overnight trips.

1. KEY RESPONSIBILITIES

Deliveries

• Deliver orders to stores while safely driving and operating a company refrigerated van
• Check invoices to ensure products being delivered are correct.
• Ensure that products are delivered in a new and presentable condition.
• Ensure quality control measures have been adhered to prior to shipment (stacked properly, safe for transport, no ripped boxes, etc.)
• Provide exceptional customer service by following customer's delivery instructions.

Truck / Vehicle

• Perform daily circle checks (pre and post delivery) ensuring the vehicle meets all D.O.T and Company safety requirements.
• Able to fix any small issues with the vehicle on-site or report larger concerns to the Logistics Manager so that mechanical repair can be scheduled.
• Ensure the truck has the necessary items to assist with delivery, such as: Dolly, Thermal Cooler bags, Return Forms, BCR Pamphlets, Product Code List, "ON DELIVERY" sign.

Other

• May be required to assist in the manual loading of delivery trucks.
• Able to perform work in varying temperature and environments. I.e., Heat in the summer and extreme cold in the winter.
• Communicate with Logistics Manager and Order Fulfillment team members regarding daily orders and deliveries.
• Keep delivery truck clean and organized.
• Report any truck damage to the Logistics Manager
• Report product damage or shortages to the Logistics Manager
• Ensure a safe and healthy work environment by abiding by the companies Health and Safety program, reporting any workplace health & safety concerns to the Logistics Manager

• Perform any other duties as assigned by the Logistics Manager

• QUALIFICATIONS & EXPERIENCE

• Minimum 2 – 5 years' delivery driving experience.

• General Warehouse / order picking / packing experience is an asset.
• Valid Class 3 license.
• Acceptable Drivers Abstract
• Air brake qualification.
• Ability to lift from 30 to 50 lbs.

• A valid forklift license is an asset.

• COMPETENCIES

• Self-Motivated

• Customer Service Oriented
• Able to work in a fast-paced environment
• Flexible / Agile
• Team Oriented
• Strong Communication skills

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest however only those applicants selected for an interview will be contacted.

Big Country Raw is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications and employment.