Store Team Leader

About Kitchen Hub

Kitchen Hub creates unbelievable takeout experiences. As Canada's first virtual food hall, Kitchen Hub is revolutionizing the takeout and delivery industry by bringing Canada's best restaurant brands together. Customers can order from the city's best restaurants, in one takeout or delivery order. Kitchen Hub also provides a quality of service unrivaled in the takeout business and befitting the quality of food prepared by our partner restaurants.

Kitchen Hub is a team of professionals bringing together the worlds of hospitality, technology, and real estate. With 3 (soon to be 4) locations in the GTA, and one location in Alberta, we are growing quickly and looking for talented individuals who are eager to work with great people and bring care and quality back to the takeout experience.

Position Summary

The Store Team Leader (STL) is a pro, responsible for all aspects of daily operations at a Kitchen Hub location. Reporting to the Regional Operations Manager and the Regional Manager, the STL is a hands-on operator who is excited to engage with their team and our customers on a daily basis. They ensure all operational standards and processes are set up so our customers experience consistency and convenience every time they visit Kitchen Hub. The STL is responsible for building and maintaining relationships with our restaurant partners and for keeping our facilities humming. They do all of this with a keen awareness of the overall financial health of their store and the business.

About the Store Team Leader

A Kitchen Hub STL takes an optimistic approach to all situations, looking for solutions and driving results. They have an entrepreneurial mindset and are excited to look for new opportunities to make the business stronger. And above all else, you are excited about adding to the Kitchen Hub community because they're passionate about delivering the best possible team member, restaurant partner and customer experience possible.

Kitchen Hub Store Team Leaders receive:

• Competitive wages
• Flexible scheduling
• Extended health benefits
• Flexible paid vacation
• Food discounts
• Opportunities for growth and development

Primary Responsibilities

Team Management

• Is present, leads by example and actively managers their team
• Is responsible for the weekly schedule ensuring it is inline with labour targets
• Enthusiastically participates in all aspects of the recruitment process in order to build a talent rich team
• Supports all people programs and policies and holds themselves and their team to the highest standards
• Is passionate about developing team members through mentoring, coaching and accountability practices

Customer Service

• Is responsible for maintaining our Customer Service Promise by modelling and coaching team members to deliver exceptional customer service in all situations
• Ensures all customer issues are dealt with promptly and professionally whether in-person, over the phone, via email or on our feedback platform
• Identifies barriers to delivering exceptional customer service, and uses their entrepreneurial spirit to find appropriate solutions
• Enjoys the challenge of turning a less than perfect customer experience into a amazing experience, using a variety of management techniques

Partner Management

• Works daily to build and maintain positive and trusting relationships with all restaurant partners
• Ensure all urgent issues and concerns are resolved in a timely manner and/or are passed on to the relevant team member who can support resolution
• Follows up to ensure that a successful resolution has been achieved
• Looks for interesting and exciting ways to create a sense of community and inclusion throughout the entire facility

Operational Efficiency

• Is responsible for all operational line items on the P+L and as a result, takes active ownership to meet and exceed budget expectations
• Constantly looking for ways to optimise operational processes in order to contribute to a fun, efficient and customer focused environment
• Is responsible for the retail program in their facility, including; ordering, receiving, analysis, inventory counts and all other aspects of the program that contributes to meeting the monthly COGS budget
• Uses data and feedback to find operational efficiencies without compromising on quality experiences for our customers and stakeholders
• Holds themselves and their team accountable for maintaining operational standards, in all situations

Revenue Management

• Consistently makes quality decision to help drive sales for Kitchen Hub and our Restaurant Partners
• Is budget conscious and educates their team to be the same
• Knows who our "ideal" customer is, and looks for every opportunity to generate more of those customers in our facilities
• Looks for opportunities to increase brand awareness in our neighbourhood
• Uses data to better understand the business and uses it to make effective decisions

Facilities Management

• Maintains a facility that meets all Health and Safety standards and complies with health code regulations
• Is responsible for leading the Health and Safety Committee at their facility
• Use and enforce the Facilities Ticket process in support of the Facilities Manager
• Report all onsite accidents, immediately, to Human Resources
• Actively manages and troubleshoots tech issues onsite

Qualifications

• A minimum of 2 years experience managing in a retail, hospitality or restaurant environment
• Has experience managing a minimum of 8 direct reports in a retail, hospitality or restaurant environment
• Is motivated and excited by a fast-paced work environment and uses this to drive results from their team
• Has experience managing all, or part, of a P&L, an inventory process and COGS
• Has successfully managed a labour budget
• Understands the importance of being an excellent communicator and demonstrates this ability in both verbal and written forms of communication
• Is a master prioritizer with exceptional time management skills
• Demonstrates strong interpersonal skills in all situations
• Has demonstrated the ability to learn quickly and operate new technologies
• Has experience with new store openings and product launches considered an asset
• Proficient with Google Workspace
• Food Handler Certificate considered an asset
• Health & Safety Certification considered an asset
• Ability to be mobile for up to 8 hrs and lift up to 30lbs

Kitchen Hub welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.