CSR - Customer Service Representative

7 hours ago


Edmonton AB TR E, Canada BrokerTeam Insurance Full time

Founded in 2005 in Ontario, BrokerTeam Insurance has an established reputation with our clients, our brokers, and our carrier partners. In 2022, we brought our brand into Alberta, where we currently have two locations.

BrokerTeam Insurance is seeking CSR to join our team. In additional to competitive compensation, insurance professionals will be given the support and structure to grow and take their careers to the next level.

Why BrokerTeam?

  • A workplace where diversity is valued
  • Career development and mentorship
  • We work with some of the best insurance carriers in Canada
  • Competitive commission compensation

Job Summary

· Spoken Chinese (Cantonese or Mandarin) is an asset

· Build and maintain business relationships with clients

· Cooperate with CSR team in daily business transactions

· Assist in generating insurance quotations, applications, and endorsements

· Assist in handling billing issues and claims

· Provide support with insurer portal submissions

· Other assigned duties

Our Ideal Candidate

· AIC Level I insurance agent license or above

· Previous customer service experience (in sales) is a plus but not required

· Effective time management skills and ability to work in a pressure environment

· Clear written and oral communication skills

· Organized with strong attention to detail

· Self-motivated and enthusiastic

· Proficiency in Microsoft Office suite: Word, Excel, Outlook

Compensation: Salary with Commission pay

Job Types: Full-time, Permanent

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company events
  • Extended health care

Work Location: In person



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