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Customer Order Coordinator

3 weeks ago

Surrey, British Columbia, Canada Centaur Awards Full time

About Centaur Awards

Since 1979, Centaur Awards has built a proud legacy as a leader in crafting custom ribbons and rosettes, serving customers across the globe from our Langley home. From vibrant flat ribbons for school sports days to stunning hand-crafted rosettes for national equestrian events, dog shows, and more, we've been turning moments of achievement into cherished keepsakes for over four decades. Our dedication to quality satin materials and personalized designs has made us a trusted name in the Lower Mainland and beyond. Join us to carry forward this tradition of excellence in ribbon and rosette creation

The Role – Customer Order Coordinator

*This is a full-time, Monday to Friday position. Please do not apply if you are only interested in working part-time or during summer break.

In this role, you'll be the link between our customers and our production team—making sure every ribbon and rosette order is correct, feasible, and production-ready. You won't be the first point of contact for incoming calls, but you will follow up with customers to clarify details, confirm changes, and ensure nothing gets lost in translation.

While your main focus will be on order management, you'll also provide occasional accounting coverage, such as preparing invoices when the accounting team is away. This includes verifying prices and noting any extra costs that may apply when customers change or add to their designs.

We'll train you in the world of ribbons and rosettes—no prior experience needed—but your natural eye for detail, organizational skills, and comfort working with both words and numbers will set you up for success.

In order to know more about our business and be successfully landing on this role, we highly encourage you to browse through our website There are clear instructions on our ordering process and products we offer.

Key Responsibilities

  • Review order details and clarify with customer via email and phone
  • Writing up and send out order confirmation
  • Create precise work orders for production using provided Excel spreadsheet templates
  • Maintain organized, accurate records of all orders
  • Communicate clearly with the production team to prevent errors and ensure timelines are met.
  • Support our operation manager with occasional administrative tasks.
  • Provide invoice preparation coverage for Accounting team when needed

What You'll Bring

  • Sharp attention to detail – you notice when a number is off, a color code doesn't match, or a size seems wrong.
  • Innate passion/interest in the ribbon world – curiosity about how products are made and pride in getting the details right.
  • Eagerness to learn our unique production process and systems.
  • Ability to spot potential issues and confidently raise them with the team.
  • Excel proficiency – confident working with spreadsheets and inputting accurate data quickly.
  • Excellent time management – able to juggle multiple orders without losing track.
  • Bonus: Experience with Microsoft Office and Invoicing software (i.e. Sage 50)

Why you'll love it here :)

  • Join a small, all-female team where kindness, cheerfulness, and genuine support create a warm, family-like, and drama-free workplace — because we believe a positive work environment leads to a positive customer experience
  • Take pride in contributing to products that celebrate achievements around the world.
  • Be part of a stable, well-established company with over 40 years of success and a positive, respectful workplace culture.
  • We truly value everyone who chooses to build their career with us. We take time to understand their strengths and goals to create roles where both of us can thrive together.

Dive into the ribbon world by getting up close with production, working alongside with our talented artisans, and witnessing the pride they pour into every piece. Your role will help carry forward a tradition of craftsmanship that's rare but remarkable in a warm and supportive environment where your ideas matter. Be part of a tight-knit, creative crew that's all about making customers smile, apply today

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 39 per week

Application question(s):

  • Why did you want to apply for this role? Please share at least two reasons, including what interests you about this position or our company.
  • What does an ideal or desired role mean to you? Please share what makes a role fulfilling or motivating for you.
  • How do you manage multiple ongoing tasks? Please describe your approach and provide examples from your experience.
  • Is there anything you would want to share with us?

Work Location: In person