Hotel Assistant Manager, Glacier View Lodge

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

• Reporting to the Hotels Manager, the Assistant Manager will provide leadership to entire team at Glacier View Lodge
• Oversee scheduling and training of the front office, Host, and Housekeeping team, working closely with the Front Desk Supervisors
• Act as a Hotel Manager during absences and scheduled days off
• Assist the Accounting Department with group billings and make required adjustments to guest reservations
• Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts
• Learn the roles and responsibilities of both, the Housekeeping team as well as the Hosts
• Supervise the activities of hotel operations and report significant issues to the hotel management team for review and investigation
• Effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer
• Provide all frontline staff with tools and training to handle guest concerns and complaints in a consistent manner
• Assist the front office teams with overbooking situations, and coordinate room or property moves
• Ensure all staff are thoroughly familiar with the Hotel's emergency procedures, and in a state of preparedness for any emergency
• Coordination of information with the Housekeeping, Maintenance and Food & Beverage Teams
• Anticipate the needs of arriving, and in-house guests
• Monitor check-ins for group arrivals or suspected double bookings
• Ensure all computer equipment is in working order and request necessary fixes with the IT Team
• Be the primary lead to review and respond to online reviews for the hotels
• Ensures the Hotels look presentable to welcome arriving guests
• Enforces Hotel policies and disciplinary procedures
• Assists and orients new arriving employees
• Coordinates feedback on all reservation activities with the Hotel Managers
  Actively balance room inventory on a nightly basis, adjusting for any late day changes

REQUIRED SKILLS & QUALIFICATIONS

• Excellent communication skills, both verbal and written
• Most tasks are performed in a team environment with the employee acting as a team leader
• Able to work with minimal direct supervision
• Proven computer skills
• Three to five years of Front Office experience, with 2 years in a supervisory capacity
• Experience in office procedures, ordering materials, and scheduling
• High school or equivalent education required, Bachelor's Degree or related technical school degree preferred
  All employees must maintain a neat, clean and well-groomed appearance per Pursuit standards

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at .

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.